Ambassador; seasonal

Overview

Title:

Ambassador (seasonal)

Requisition #: 3065

Location:

New Kent, VA, US, 23124

Property:
Colonial Downs & Rosie’s – New Kent

Pay Range: $15.00/hour

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia:
Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

• Greet guests upon arrival and throughout the facility in a friendly, professional, and courteous manner
• Provide accurate information regarding racing schedules, seating areas, wagering locations, amenities, restrooms, concessions, and special events
• Assist guests with way finding and crowd flow, including directing foot traffic during peak attendance periods
• Serve as a visible point of contact for guest questions, concerns, or minor issues and escalate matters to management or security as appropriate
• Promote responsible guest behavior and assist with enforcing racetrack rules and policies in a professional manner
• Support accessibility needs and provide assistance to guests with disabilities or special accommodations
• Assist during special events, promotions, and high-profile race days as assigned
• Monitor guest areas for cleanliness, safety, and overall presentation, reporting concerns promptly
• Maintain a polished appearance and professional demeanor at all times while on duty
• Perform other related duties as assigned to support live racing operations

• Strong customer service and interpersonal skills
• Ability to communicate clearly and professionally with a diverse guest population
• Ability to remain calm, courteous, and solution-oriented in high-volume or fast-paced environments
• Strong situational awareness and attention to detail
• Ability to follow instructions, policies, and safety procedures consistently
• Team-oriented mindset with a willingness to assist across departments
• Ability to stand and walk for extended periods and work outdoors in varying weather conditions

• High school diploma or equivalent preferred
• Previous experience in customer service, hospitality, sports, entertainment, or event operations preferred
• Prior experience in a racetrack, casino, sports venue, or large event environment is a plus, but not required
• Must be able to obtain and maintain a Virginia Racing Commission license

• Ability to stand and walk for prolonged periods (up to several hours per shift)
• Ability to work outdoors in varying weather conditions, including heat, cold, and rain
• Ability to lift up to 50 pounds
• Availability to work irregular hours, including weekends, holidays, and live racing days
• The noise level in the work environment is usually moderate to loud
• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market:
Richmond