IAD Customer Service Baggage Drop Agent

Title: IAD Customer Service - Baggage Drop Agent - Vendor Behind Counter (VBC)

Pay Rate: 18.13 per hour

Location: Dulles International Airport

Job Classification: Full-Time, Non-Exempt

Shift: Your work schedule (shift) will depend on what the company needs and which shifts are available when you finish onboarding.

• 04:00 AM - 12:30 PM
• 05:00 AM - 13:30 PM

Customer Service - Baggage Drop Agent also known as Vendor Behind Counter (VBC) assists airline passengers by verifying government‑issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required

• One (1) year of customer service or similar work experience preferred

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government‑issued photo identification and /or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place such tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Miscellaneous duties as assigned.

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
• Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift.

• The work environment has a moderate noise level.

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as government‑issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal

• Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

• Employees must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport  all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation’s Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy

• Previous airport, baggage handling, warehouse, or porter experience preferred.

• Must be 18 years of age or older.
• Must be willing to work on assigned schedule, which includes weekends.
• Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten‑year work history.

• SSN
• Identification with Current Address (Choose one)
  • State
  • Driver's License
• Citizenship Verification (Choose one)
  • US Citizens: US Passport or US Birth Certificate/Naturalization
• Foreign Nationals:
  Green Card or Employment Authorization Document (EAD)
  • EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits| Front Line Team Members| (Programa de Beneficios de ABM)