Aftermarket Services Rep

Career Area

Sales

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not only about the work we do but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back‑up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

Caterpillar’s Electric Power Division has an open opportunity within Caterpillar Switchgear as an Advanced Electrical Services Representative. The Advanced Electrical Services Representative will manage dealers’ relationships to market company products and services and assist in the development of dealer sales capability.

• Partner with dealer’s Product Support Managers and Product Support Sales Reps (PSSRs) to influence end‑user and engineering resources to improve sales effectiveness.
• Understand the business model and act within the business process guidance on review and approval for variance programs and commercial actions.
• Provide guidance and direction to achieve revenue and growth targets.
• Design and assist dealers with forecasting, sales strategy planning, and sales techniques, supporting the rollout of new products.
• Perform regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.
• Present products or services for stakeholders, answer customer questions, and address their needs.

• Industry knowledge:
  Understand the organization’s industry group, trends, directions, major issues, regulatory considerations, and trendsetters; apply this knowledge appropriately to diverse situations.

• Discuss industry‑specific flagship products and services.
• Demonstrate current knowledge of the regulatory environment for industry segment.
• Describe the contribution of own function as it relates to the industry segment.
• Participate in major industry professional associations; subscribe to industry‑specific publications.
• Work with a major industry segment and associated functions and features.
• Decision‑making and critical thinking:
  Knowledge of the decision‑making process and associated tools and techniques; analyze situations and reach productive decisions based on informed judgment.
• Apply an assigned technique for critical thinking in a decision‑making process.
• Identify, obtain, and organize relevant data and ideas.
• Document data, ideas, players, stakeholders, and processes.
• Recognize, clarify, and prioritize concerns.
• Assist in assessing risks, benefits, and considerations of alternatives.
• Effective communications:
  Understand effective communication concepts, tools, and techniques; transmit, receive, and interpret ideas accurately through appropriate behaviors.
• Describe non‑verbal behaviors that influence interpretation of the message.
• Cite examples of effective and ineffective communications.
• Explain the importance of effective business communication.
• Speak/write using correct language, mechanics, and gestures.
• Collaborate with required support teams and industry segments to meet customer needs.
• Negotiating:
  Knowledge of successful negotiation concepts and techniques; negotiate successfully across the organization and with external vendors and clients…