Field Services Engineer III

Overview

We anticipate the application window for this opening will close on - 18 Feb 2026. At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects.

• Installs, operates, maintains, repairs and modifies equipment.
• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
• Analyzes and evaluates products and related performance.
• Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
• Installs, upgrades and removes products ensuring coordinative engineering field change.
• Maintains effective customer communications and relations.
• May provide onsite training of customer support personnel.

• Territory:
  This position will support a territory based in Richmond, VA.
• Travel:
  This position will require up to 75% of travel.

• High School Diploma or equivalent required.
• 4 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years’ experience.

• Bachelor’s degree in an Engineering discipline.
• Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
• Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills.
• Experience in teaching technical subject matter.
• Excellent time management skills and detail oriented.
• Flexibility to travel frequently.
• Ability to work independently, self-motivated and without direct supervision.
• Extensive direct, face to face customer contact and interaction.
• Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services.

The statements describe the general nature and level of work performed by employees assigned to this position and are not an exhaustive list of all responsibilities and skills. The physical demands described are representative of those that must be met to successfully perform the essential functions. Reasonable accommodations may be made for individuals with disabilities. For Office Roles: while performing duties, the employee is regularly required to be independently mobile, interact with a computer, and communicate with peers and co-workers.

Contact your manager or local HR to understand role-specific work conditions and physical requirements.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $60,000.00 - $90,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work…