Field Service Engineer

Role: Field Service Engineer

Location: Remote – Must be near the East Coast, United States

This is an outstanding place to work!

It all starts with the people. You will love working with colleagues who have a genuine desire to innovate and seek out complicated problems. We each come into work every day trying to make the organization a little better than it was the day before. We ask the tough questions and push each other to be courageous. This occurs in an environment that cultivates authenticity and clarity.

We believe in absolute inclusion and diversity. Qualitrol associates enjoy the autonomy, breadth of responsibility, and creativity that are typical in a medium-sized company, while sharing resources, standard methodologies, and career opportunities that are found in a Fortune 500 company like Fortive.

Your Impact

Passionate about providing reliable solutions to customers in the world of industrial manufacturing? Qualitrol is seeking a motivated individual to join our service team as a Field Service Engineer. As an FSE, you will be required to travel to customers’ sites to perform professional services. Our service solutions include in-the-field installation, commissioning, and repair of Qualitrol products. You will be responsible for planning travel to and from clients’ sites, preparing equipment for the jobs, meeting with clients and performing the work, and generating reports upon completion of the projects.

Most projects range from 1 to 3 days, but larger projects can be assigned.

Additionally, you will complete any assigned customer product training while collaborating with colleagues in manufacturing, engineering, sales, and marketing. You will also interface with customers to understand their requirements, expedite repairs, improve operational efficiency, reduce future service problems, and address product quality, functionality, and reliability issues.

Here’s where you’ll demonstrate your proficiencies:

• Promote and perform onsite professional services to support customers’ reliability initiatives. (80%)
• Conducts service, repair and/or installation of products at customer site, including electrical and mechanical testing.
• Diagnoses system failures and determines the most cost-effective solution.
• Assist customers in developing preventive maintenance strategies.
• Communicate with the customer to ensure satisfaction and implement any necessary corrective actions.

Provide remote/onsite product training for clients looking to improve their knowledge of the products and their applications. (10%)

Create reports and supplemental service documentation in the internal database. Forward reports to customers when services are performed. (10%)

Products supported include Dissolved Gas Analyzers (DGA), Condition Based Monitoring (CBM) systems, Partial Discharge Monitors (PDM), Bushing Monitors (BM) and Transformer Monitoring System (TMS). These products use our Smart Sub software platform which ties together into a user-friendly graphical user interface.

As a Field Service Engineer at Qualitrol, you’ll have opportunities to progress into Senior Field Service roles, more specialized technical roles, or management positions.

Skills & Experience

• Bachelor’s degree in Electrical or Mechanical engineering, Physical Sciences, or related field. An Associate’s degree and Military or Electrical Utility work experience may be considered in lieu of a Bachelor’s degree.
• Able to demonstrate a successful career, with previous experience in service, maintenance, or engineering role.
• Experience working with various meters, digital oscilloscopes.
• Ability to independently analyze, troubleshoot and use judgement to solve issues while on customer site.
• Strong ability to deliver training to our customers in a class setting as well as in a practical hands‑on environment.
• Have a driver’s license, acceptable driving record, valid passport (or ability to obtain one), and availability to travel. This position is remote and will require up to 70% travel.

Preferred

Skills:

• Electronic, electro/mechanical experience
• Power industry/utility experience
• SCADA communications with multiple protocols

Working Conditions:

• Lift up to 75lbs
• Indoor/Outdoor work in substation or power plant environment
• Hard hat, safety shoes, FR (flame retardant) clothing, ladder, safety harness, etc.