Student Records Specialist

Title: Student Records Specialist

Agency: J. Sargeant Reynolds Community College

Location: Henrico - 087

FLSA: Nonexempt

Hiring Range: Salary commensurate with experience;
Maximum of $42,000.

Full Time or Part Time: Full Time

Reynolds is one of the largest community colleges in Virginia and serves Virginia’s capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students.

We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population.

Reynolds is seeking Student Records Specialist to serve as a key resource within the Office of the Registrar, supporting students, faculty, staff in navigating essential academic processes. This position is responsible for facilitating and processing Credit for Prior Learning (CPL), troubleshooting registration issues, managing course substitutions, processing attendance records, and verifying student enrollment and credential information. The Education Support Specialist ensures all functions are performed in compliance with FERPA, state regulations, institutional policies, and accreditation standards.

By providing accurate, timely, and student-centered support, this role contributes to academic integrity, operational efficiency, and student success.

This position is ideal for someone who is detail-oriented, enjoys working in a student-focused environment, and thrives in a collaborative setting.

• Extensive knowledge of regulations and laws governing college enrollment services, records retention, and the release of confidential data.
• Strong knowledge of customer service principles and practices in an educational environment.
• Ability to interpret and apply policies and procedures; manage multiple processes using automated systems related to enrollment.
• Ability to cross-train staff and collaborate effectively as part of a team.
• Skill in reviewing requests, analyzing data, conducting research (paper and online), and resolving problems.
• Ability to work independently, manage priorities, and make sound decisions.
• Strong oral and written communication skills; ability to interact effectively with diverse stakeholders and travel between campus locations as needed.
• Proficiency in computer operations and current software applications, including MS Word, Excel, Access, PowerPoint, Student Information Systems (SIS), and Perceptive Content.