Library – Associate II

Description JOB SUMMARY

Library Associate 2 is responsible for the overall customer service focus of the library. LA2s assist patrons at service points, in the stacks, and during programs, classes and outreaches, in addition to maintaining a neat collection, helping with technology questions, and supporting a love of reading and learning. The LA2 is a team player who works well with others, is a patient and outgoing person that likes helping people in a diverse community, an enthusiastic self-starter, and is comfortable with technology.

An individual must be able to perform each essential duty and responsibility satisfactorily.

• Provides excellent customer service.
• Assists patrons with all Library transactions -- including checking in/out items, processing the transfer of materials from branch to branch, issuing library cards, processing financial transactions, promoting reading and learning.
• Provides instruction in the use of the Library and its services and resources; connects patrons to services and resources through personal assistance.
• Supports Library programs and events via promotional, marketing and outreach efforts in and out of the Library.
• Shelves materials, creates displays and maintains a tidy and orderly collection.
• Addresses or escalates patron conduct or safety issues to appropriate management.
• Knows and understands the American Library Association’s Library Bill of Rights, Freedom to Read Statement and Freedom to View Statement, recognizing that freedom of access is a fundamental tenet of a public library. In addition to these freedoms, supports client discretion of materials available at your local library(ies).
• Follows all legal and policy requirements related to patron privacy and custodianship of patron records
• Other duties as assigned.

An individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.

• H.S. Diploma or GED
• Two years of library experience preferred
• Basic knowledge of library systems and databases preferred
• Excellent customer service skills
• Comfort with technology, including computers, cell phones and Microsoft Office Suite
• Good communication skills, both written and verbal
• Must be able to work a flexible schedule that may include a combination of daytime, evening and weekend hours.
• Follow all legal and policy requirements related to patron privacy and custodianship of patron records

• Must be able to frequently move from place to place within the location; file and retrieve books and other items on high shelves.
• Lift/push up to 25 pounds and occasionally up to 35 pounds. of heavy boxes, books, and equipment; work in confined spaces; walk; bend; stoop; reach; and climb.

• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.