Inbound-Outbound Customer Service Representative

Be great with us! Our team is passionate about delivering exceptional customer experiences. Do you have a customer-centric mindset? If so, you could be the perfect fit! As an Inbound–Outbound Customer Service Representative, you’ll play a key role in enhancing the overall customer experience and ensuring our community receives the high-quality service they deserve.

This is not a telework position. Customer Service Representatives work onsite, Monday through Friday, with varied schedules between 7:30 AM and 5:00 PM, plus occasional weekends and holidays.

• Foster a customer-centric mindset by prioritizing customer satisfaction and seeking opportunities to improve the customer experience.
• Seek feedback from customers and teammates to support continuous improvement.
• Support customer experience programs and initiatives.
• Maintain a positive, resilient attitude in every customer service interaction.
• Engage proactively with customers—anticipating needs and offering helpful guidance.
• Professionally and promptly assist customers with inquiries, including solid waste residential collection, community drop-off sites, and program education.
• Monitor and respond to customer inquiries received through the CVWMA Portal.
• Assist telephone customers with various service needs.
• Process additional cart sales as needed.
• Develop strong problem-solving skills to address complex customer issues quickly and effectively.
• Confirm services and provide program education during customer outreach.
• Collaborate with cross-departmental teams to ensure a seamless customer experience.
• Maintain accurate and thorough customer records.

• A welcoming, family-oriented work environment that encourages work/life balance
• Health Insurance
• Flexible Spending Account
  
  What You’ll Bring
  • Must be at least 18 years old with an upbeat personality and warm, friendly demeanor.
  • Excellent verbal and written communication skills, with the ability to actively listen and provide clear, effective solutions.
  • A solid understanding, or willingness to learn, of CVWMA programs and services to confidently assist customers.
  • Demonstrated empathy and patience, especially in challenging situations.
  • Adaptability and flexibility to handle unpredictable or rapidly changing circumstances.
  • A positive, team-oriented attitude that contributes to a pleasant customer experience.
  • Cross-selling skills and the ability to identify services or solutions that align with customer needs.
  • Strong problem-solving abilities, with the capacity to think critically and resolve issues efficiently.
  • Effective time-management skills, with the ability to prioritize tasks, manage multiple inquiries, and meet deadlines.

  All aspects of employment are based on merit, competence, performance, and business needs – including decisions regarding hiring, promotion, discipline, or discharge.

  Compensation
  :
  Government scale and benefits.

  Interested candidates should email a resume to the Senior Customer Service Manager