Software Customer Success Manager

Employer Industry: Public Safety Technology

• Salary up to $100,000
• Incentive bonus plans available
• Comprehensive medical, dental, and vision benefits
• Generous paid time off packages and 10 paid holidays
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible travel requirements

• Act as the primary advocate for Federal agencies, ensuring alignment between software capabilities and operational goals
• Cultivate trust-based relationships with technical and command leadership to enhance customer sentiment and retention
• Lead cross-functional teams to resolve client challenges and minimize churn
• Manage a regional book of business focused on account expansion and annual recurring revenue
• Translate public safety best practices into actionable recommendations for agencies

• High School diploma, Technical Certificate, or Bachelor's degree, or 5+ years of experience in Customer Advocacy, Sales, Engineering, Public Safety, or Project Management
• Legal authorization to work in the U.S. indefinitely
• Ability to obtain a background clearance as required by government customers
• 7+ years of experience in customer advocacy, project management, or public safety, including 2+ years managing enterprise-level accounts
• Strong executive presence with the ability to present complex data‑driven insights to high‑level stakeholders

• Experience in high‑stakes environments with the ability to thrive under pressure
• Proven track record in managing enterprise-level accounts effectively
• Familiarity with public safety best practices and software integrations
• Strong communication skills and ability to build relationships with diverse stakeholders
• Flexibility to travel 35% or more as needed

#Public Safety #Technology Jobs #Customer Advocacy #Career Growth #Remote Work

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