Customer Service Representative

Position: Client Service Representative

Schedule: Part-time

Location: Windy Hill Veterinary Hospital, Smyrna, GA

Windy Hill Veterinary Hospital is a AAHA-accredited veterinary practice committed to high-quality patient care and exceptional client service. Our accreditation reflects our dedication to consistent standards, clear communication, and a positive experience for both clients and pets.

We are seeking a friendly, organized part‑time Client Service Representative to support our front‑desk operations. This role is ideal for someone who enjoys working with people, multitasking, and contributing to a smooth, welcoming clinic environment.

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow‑up messages to keep clients informed and their pets' care on track
• Make outbound calls to re‑engage lapsed clients and encourage them to schedule appointments

• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives

• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations

• Provide clients with accurate post‑visit instructions, including medication schedules and follow‑up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed Qualifications
  • High school diploma or equivalent work experience required
  • Excellent communication skills and a strong desire to provide compassionate, client‑focused service
  • Prior customer service experience, preferably in a veterinary or healthcare setting
  • Basic proficiency with technology, including scheduling software and online communication platforms
  • Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods
  Working Conditions
  • Must be able to work in a fast‑paced, dynamic environment.
  • Occasional lifting up to 40 pounds independently and physical tasks may be required

  At Ameri Vet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

  Benefits

  Here’s what you can expect when you join our team:

  • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
  • Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑being.
  • Health, dental, vision, life insurance, and mental health resources to support your overall well‑being.
  • Generous paid time off and holidays, because your personal time matters.
  • A supportive, collaborative environment where everyone feels a sense of belonging.

  Please note:
  
  Any Benefits listed above apply to full‑time employees.

  At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.