Customer Service Representative - State Farm Agent Team Member

Overview

Customer Service Representative - State Farm Agent Team Member. Full Time in Charlottesville, VA.

As a Customer Service Representative - State Farm Agent Team Member with Greg Leffler - State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

$32,000.00 - $40,000.00 per year

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Our agency has proudly served the community since November 1st, 1995. We’re a small but tight-knit team made up of three full-time employees and the owner. Our culture is rooted in collaboration and care—we celebrate birthdays, anniversaries, and milestones with team lunches and always look out for one another. We take pride in delivering exceptional service to our clients every day.

The owner began State Farm journey in Auto Claims in 1987, with prior experience on oil rigs. The owner’s mother was the first female Fire Adjuster for State Farm in Oklahoma. Outside of work, the owner is a husband, father, and proud grandfather who enjoys spending time with family and giving back to the community. The owner is a board member of Therapeutic Adventures, a nonprofit providing outdoor recreation to individuals with special needs.

If you’re looking to join a supportive, experienced, and community-focused team, we’d love to hear from you.

Make a difference in your community every day. Gain confidence and grow your dream career. Earn benefits and rewards that are second to none.