Customer Success Manager

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud‑native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform.

The transformative platform uses cutting‑edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

The first and most important role a Customer Success Manager (CSM) in the Growth Stage is to develop a positive, trusting relationship with our dealer customers. To achieve that, CSMs handle a variety of tasks both internally and on the customer‑facing side of operations. They are responsible for ensuring the dealer adopts the solution, understands its value, and sees measurable impact on revenue.

CSMs should be proactive in identifying how our platform can be best utilized to meet each dealership’s unique needs.

CSMs manage a wide array of responsibilities across multiple dealer accounts. Day‑to‑day activities will include but are not limited to the following:

• Developing and managing all assigned dealer customer portfolios that have been onboarding on Tekion products
• Handling dealer inquiries and communications
• Analyzing customer data to improve the experience
• Evaluating and improving tutorials and support infrastructure
• Mediating between dealer contacts and internal teams
• Resolving customer requests and concerns through cross‑functional partnership
• Recommending solutions or products to enhance dealership operations
• Anticipating customer needs based on product roadmap or projects
• Demonstrating value internally and externally to promote growth and retention

CSMs within the Growth Stage drive accountability and trust through open communication and frequent touchpoints, including monthly, quarterly, and bi‑annual business reviews. These meetings cover updates, timelines, solutions, customer operational goals, and evolving needs. Consistent execution builds long‑term relationships and proves value to both the customer and the company.

Success in this specific Growth Stage role requires a blend of interpersonal, analytical and operational skills. CSMs must be adaptable, proactive, and capable of managing complex customer relationships while driving meaningful outcomes across each stage of the customer journey:

• Superb communication and interpersonal skills
• Adaptable and quick to absorb and apply new information
• Strategic thinker who embraces frequent change
• Experience in customer‑facing or customer service roles
• Understanding of Customer Success methodologies
• Highly organized, detail‑oriented, and self‑motivated
• Ability to travel up to 50% for onsite dealership visits and events

CSMs play a mission‑critical role in the growth and health of our business. They serve as trusted advisors, combining cross‑functional collaboration, customer empathy, and data‑driven insights to deliver consistent value and long‑term impact.

• Experience in customer success and/or post‑sales delivery and enablement experience.
• Automotive experience of 5 plus years in dealership and or automotive software is required.
• Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc.
• Experience with CRM systems such as Salesforce.
• Strong familiarity with BI tools such as Tableau, Looker, Power
  
  BI preferred.
• Demonstrated problem‑solving and critical thinking skills with a results‑oriented mindset.
• Strong…