Associate Customer Support Manager - Mid Atlantic Region

Employer Industry: Public Safety Communications

• Salary up to $76,000 USD
• Incentive bonus plans available
• Comprehensive benefits including medical, dental, vision, and a 401K with company match
• Generous paid time off packages and 10 paid holidays
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on community safety

• Serve as the primary contact for customer management and ensure compliance with service delivery and Service Level Agreements (SLA)
• Manage and maintain service scope as outlined in service contracts and ensure customer understanding of their obligations
• Oversee subcontractor deliverables and manage product quality issues
• Collaborate with customers to address concerns and implement corrective actions
• Assist in contract management processes, including renewals and change orders

• Minimum of 2+ years of experience in Lifecycle Services, Account Management, Customer Service, or related fields
• Must reside in the Mid Atlantic region to support customers effectively
• Must be a U.S. citizen with the ability to obtain necessary security clearance for government contracts
• Legal authorization to work in the U.S. indefinitely is required
• Ability to obtain background clearance as required by government customers

• Experience in Public Safety, Military, or Technical Services Sales
• Proficient in MS Office Applications, Excel, and Google Apps
• Strong organizational skills with attention to detail and ability to manage multiple tasks
• Exceptional communication skills, both written and verbal
• Ability to build and maintain professional relationships with partners and customers

#Public Safety #Customer Support #Career Opportunity #Competitive Pay #Benefits

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