Manager Quoting

Overview

Are you looking for limitless career opportunities with a company that values growth, innovation, and teamwork? At Ntiva, we’re more than a Managed Services Provider, we’re a community dedicated to helping each other, our clients, and their businesses thrive both personally and professionally. Ntiva is a culture of people who are passionate about the work…and each other.

Our clients view us as an essential part of their teams, relying on us for strategic guidance, fast solutions to complex challenges, and proactive support. With strategic locations across the U.S. and leadership from our founder, Steven Freidkin, we’re on the front lines of a fast-paced industry, facing cybersecurity threats and rapid technology changes together.

If you thrive in a dynamic, supportive environment and enjoy going above and beyond, we’d love to meet you. Come explore one of our many opportunities and grow with us!

As the Manager of Quoting & Renewals, you’ll play a pivotal role in ensuring our customers have a seamless experience from quote to renewal. You’ll drive accuracy, efficiency, and consistency in our quoting and subscription processes while partnering closely with Sales, Finance, Operations, and Customer Success to support revenue retention and predictable growth. By leading and developing the Quote Desk and Renewals team, you’ll help shape how we deliver value to our customers and strengthen the organization’s overall performance.

• Create, review, and deliver accurate quotes for products, services, software, and support contracts.
• Ensure pricing compliance with company policies, discount thresholds, and approval workflows.
• Maintain up-to-date knowledge of product offerings, licensing models, and service bundles.
• Partner with Sales to provide guidance on quote structure, upsell opportunities, and alternative solutions.
• Manage and optimize quote templates and standardized pricing models within CRM/CPQ tools.
• Own the end-to-end renewal process for software subscriptions and support contracts.
• Monitor upcoming renewals and initiate proactive outreach to internal teams or customers.
• Forecast renewal revenue and track performance against targets.
• Identify and address risks such as non-renewals, pricing disputes, or contract gaps.
• Work with Client Experience team to ensure seamless handoff and customer retention.
• Serve as a primary point of contact for internal stakeholders regarding pricing, renewals status, and contract requirements.
• Communicate clearly with team members on renewal terms, deadlines, and available options.
• Deliver professional documentation such as renewal notices, quotes, and contracts.
• Develop and maintain strong relationships with vendors and suppliers to ensure high-quality service delivery and favorable contract terms.

• Manage and optimize CRM/CPQ workflows for quoting and renewals.
• Maintain accurate contract, pricing, and customer lifecycle data.
• Develop and improve operational processes to reduce quote cycle time and improve data accuracy.
• Monitor and Maintain the Service Boards for Quote requests and Renewals
• Assist with Placing Orders – Both internally and client facing when needed
• Manage the procurement team members assigned to you, such as PTO, expense reports, and personnel staffing.
• Identify and select suppliers that align with the organization's service objectives, balancing quality, cost-effectiveness, and scalability.
• Work on escalations, if required, escalate to the Director of Procurement when needed

• Track KPIs including renewal rate, churn, upsell rate, quote accuracy, and turnaround time.
• Provide executive-level reporting on renewal pipeline, revenue projections, and operational performance.
• Analyze pricing trends, customer behavior, and revenue patterns to support strategic decisions.

• 2 years in supply chain management or 5 years in Quoting/Purchasing or other related procurement fields
• Bachelor’s degree in Business, IT, or related field (preferred).
• Proven experience in…