Sales Operations Specialist; Salesforce

Sales Operations Specialist
Remote in the U.S.
Must reside in the DMV area (DC/MD/VA)
Candidates must have the requisite Salesforce experience, be currently authorized to work in the United States on a full-time basis and must not require employer sponsorship for U.S. work authorization now or in the future.
This position supports a federal U.S. contract and may be subject to additional eligibility requirements.
Headquartered in Northern Virginia, Millsapps, Ballinger & Associates (MB&A) is a Salesforce Independent Software Vendor (ISV) Partner with flagship products supporting Data Collection (ExAM4

Enterprise) and Inspections, Audits and Compliance (ExAM4

Inspections). MB&A offers enterprise-class applications on the Salesforce App Exchange and provides management consulting services helping innovative organizations change the way they do business by leveraging Salesforce and App Exchange products.
MB&A provides competitive compensation and benefits, including base salary, annual incentive bonus, PTO, health/medical/dental, 401,K and more.

MB&A is seeking a mid-level, highly organized and motivated Sales Operations Specialist to centralize and support key business development (BD), sales, and related operational tasks. This new role will play a critical part in The Sales Operations Specialist will support the CEO and COO directly while also serving the broader BD team through a blend of administrative, analytical, and system-driven tasks.

This role will grow over time into a strategic operations partner, with full training and onboarding provided.

• 3+ years’ experience supporting sales, business development, or marketing teams
• Intermediate proficiency in Google Workspace and Excel (solid formulas, Pivot tables, data cleanup, V-Lookups, etc.)
• Relevant Salesforce certifications (i.e. Certified Associate, AI Associate, CRM Analytics, Sales Accounts Super Badge Unit, CRM Analytics, Sales Rep, Business Analyst, etc.)
• Hands-on experience with Salesforce (navigation, record updates, reporting)
• Strong written and verbal communication skills
• Exceptional organizational skills and attention to detail
• The ability to manage multiple priorities with minimal oversight

• Experience as a BDR/SDR or in a similar client-facing role
• Vendor/Partner management experience
• Experience with Salesforce LMA, Gov Cloud, or PSS environments
• Familiarity with RFx, RFP, RFI processes and supporting proposal submissions
• Prior work with public sector or government clients
• Experience with AI-powered tools for sales-enablement

• Improve the effectiveness and impact of a high-performing BD/Sales team
• Take ownership of core systems and processes supporting growth, including Salesforce
• Learn and apply tools like Google Workspace, Salesforce LMA, and AI platforms
• Build scalable templates, assets, and outreach kits to streamline sales operations
• Grow into a strategic sales operations or corporate operations role

• Improve and enable team efficiency and focus on high-value work; ensure that data and processes are maintained with a high degree of accuracy
• Manage and maintain Salesforce records: contacts, accounts, leads, opportunities, contracts
• Build and update dashboards and reports in Salesforce for BD tracking
• Support quote development, solicitation tracking, and RFx responses
• Assist in developing and updating demo environments and product decks
• Coordinate and run email cadences, manage responses, and book meetings
• Provide calendar support, meeting prep, and follow-up notes for executive leadership
• Track partner/vendor engagements and help gather quotes, pricing, and documentation
• Support upkeep of outreach assets (templates, decks, pricing lists, etc.)
• Maintain Salesforce license tracking and execute LMA-related processes
• Ensure data accuracy across BD-related systems
• Help plan logistics for events and conferences as needed

• Manage time and schedule independently and in accordance with policies and expectations
• Meet deadlines and deliver quality work consistently
• Maintain a quiet working space with the ability to be on camera as needed
• Use Google Workspace tools (Chat, Gmail, Calendar,…