Customer Experience Specialist

Overview

Direct message the job poster from Advanced Solutions International, Inc.

About us

Advanced Solutions International is a global software company focused on helping not-for-profits and membership organizations grow revenue, reduce expenses, improve performance, and engage and serve members and donors through innovative software solutions. Our portfolio of products includes iMIS Engagement Management System, Clowder, Top Class LMS, and Open Water. Together, our brands help associations achieve great things.

About our position

We are looking for a proactive Client Advisor to work with our Clowder team to deliver product solutions and ensure a successful implementation and ongoing experience for our clients. While continuing to develop proficiency with the Clowder mobile app, you will remain updated on best practices regarding implementation, support, and training.

• Managing client onboarding and post launch for mobile app.
• Solving client issues and tracking the company’s performance.
• Acting as liaison with product team and development team on behalf of clients.
• Meeting with clients on updates, new feature launches and best practices.
• Occasionally travelling onsite to meet with clients to assist with app launch at events.
• Assuming responsibility for upselling, renewing and drafting contracts.
• Expecting to follow Proactive Outreach cadence’s as defined by the Manager as a critical part of being successful.
• Performing other job-related duties as assigned from time to time.

• 2 years of relevant experience, preferably with a high-growth, technology firm.
• Strong organization and multi-tasking skills, with the ability to manage multiple clients at one time at varying stages of their life cycle.
• Technologically savvy and using tools like Asana, You Track and Slack to stay organized and share updates with the team.
• Strong written and verbal communication skills.
• Basic technical knowledge of native3 mobile, API’s, databases – how they work, not design them.
• Ability to follow existing processes but always look for ways to improve them.
• Comfortable speaking with clients or employees at all levels of an organization.

At ASI, we  forged an employee-first culture, fostering a dynamic and cohesive environment where collaboration thrives and continuous improvement is our focus. Over the past 30 years, we’ve established a solid foundation for long-term success by empowering our team to challenge the status quo and driving positive change by encouraging new ideas, fresh perspectives, and positive attitudes. We recognize that every employee can make a meaningful impact, and we  committed to investing in our people and providing opportunities for professional development and career advancement.

In addition to competitive base salary and bonuses for eligible positions, we offer the following employee benefits:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth and Development
• Employee Assistance Program
• Hybrid/Remote Work

Join our team and positively impact thousands of ASI customers around the world!

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at

If you or someone you know may be interested in this position, please have them apply here.