ATM Operations Lead​/Coordinator

Position Title:

ATM Operations Lead / Coordinator Clearance Requirements:
None Position Status:
Contract Pay Rate: $30 - $33 per hour Position Description

The ATM Operations Lead / Coordinator serves as the operational Subject Matter Expert (SME) responsible for ensuring the stability, availability, performance, and continuous improvement of a large-scale ATM environment. This role plays a critical part in both day-to-day operations and long-term strategy, partnering with cross-functional teams to enhance ATM lifecycle management, operational efficiency, security, and fraud mitigation.

The ideal candidate is a proactive operational leader with deep ATM operations experience, strong analytical skills, and the ability to influence outcomes across technical, business, and vendor teams. This position is well-suited for professionals who thrive in fast-paced, mission‑critical environments and are passionate about driving operational excellence.

• Serve as the primary operational expert for ATM services, supporting daily operations, incident management, and strategic initiatives
• Lead proactive monitoring of ATM systems, alerts, and incidents to ensure high availability and performance
• Coordinate timely detection, escalation, resolution, and recovery of operational issues and outages
• Oversee recovery operations and root cause analysis following system or service disruptions
• Drive process improvement, optimization, and re‑engineering initiatives across ATM operations
• Support and coordinate unit and user acceptance testing for new or enhanced systems
• Collaborate with cross‑functional teams to integrate solutions with existing applications and ensure system compatibility
• Provide expert input into ATM analysis, design, and operational enhancement efforts
• Ensure adherence to operational standards related to system integrity, security, fraud mitigation, change control, and performance management
• Build strong partnerships with internal stakeholders, leadership, vendors, and service providers
• Develop and maintain clear documentation, tools, and knowledge resources to support operational continuity
• Contribute to enterprise projects, task forces, and continuous improvement initiatives
• Perform additional duties as required to support operational goals

• Advanced experience in ATM operations, ATM lifecycle management, or related financial systems operations
• Proven leadership experience with the ability to exercise sound judgment and influence outcomes
• Strong expertise in incident management, monitoring environments, and operational performance optimization
• Demonstrated ability to analyze complex operational issues and recommend effective, data‑driven solutions
• Experience leading cross‑functional initiatives, projects, or operational improvements
• Excellent verbal and written communication skills with strong stakeholder engagement capabilities
• Strong organizational, planning, and time‑management skills
• Ability to work effectively with all levels of staff, leadership, vendors, and external partners

• Bachelor’s degree in Business Management, Information Technology, or a related field
• 2+ years of experience managing operational or technical teams
• Experience supporting 24/7/365 operational environments
• Working knowledge of banking or financial services industry standards and practices
• Experience leveraging monitoring data to reduce downtime, improve reliability, and enhance customer experience

At Seneca Resources, we are more than just a staffing and consulting firm, we are a trusted career partner. With offices across the U.S. and clients ranging from Fortune 500 companies to government organizations, we provide opportunities that help professionals grow their careers while making an impact.

When you work with Seneca, you’re choosing a company that invests in your success, celebrates your achievements, and connects you to meaningful work with leading organizations nationwide. We take the time to understand your goals and match you with roles that align with your skills and career path. Our consultants and contractors enjoy competitive pay, comprehensive health, dental, and vision coverage, 401(k) retirement plans, and the support of a dedicated team who will advocate for you every step of the way.

Seneca Resources is proud to be an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace where all qualified individuals are encouraged to apply.