Operations Support Specialist -OSS

JOB DESCRIPTION

This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.

• Input information accurately from a variety of sources into computer database or applications to support time and expense entry, work management, invoicing, AP, expense reconciliations or other processes as assigned.
• Provide general administrative and clerical support including mailing, scanning, and copying. May serve as the receptionist for the Pike Engineering facility.
• Run reports from a variety of tools or systems and review data inputs/outputs for completeness and correctness.
• Arrange employee engagement activities in the office.
• Prepare and modify documents including correspondence, reports, drafts, memos and emails as directed.
• Meet established deadlines and deliver requested information in a timely manner.
• Schedule and coordinate meetings and appointments; maintain the master calendar of in‑house meetings and manage employee calendars & availability.
• Support company and client‑sponsored events by organizing and scheduling catering, facilities, restaurants, or other vendors as necessary.
• Maintain a variety of general administrative reports and databases including fleet, phone lists, storm rosters, occupancy and PPE assignment.
• Cost‑effectively monitor and order office supplies as required.
• Assist with new employee onboarding process.
• Assist with maintaining fleet vehicles by coordinating and managing maintenance appointments and tracking mileage; outfit fleet vehicles with required up‑to‑date equipment.
• Perform other duties as assigned by management.

Semi‑routine; majority of work covered by established procedures.

Exchange of information, which occasionally requires tact and/or diplomacy.

N/A

• Regular attendance is required.
• High school degree or GED. Preferred Associate’s degree (AA or equivalent from two‑year college or technical school).
• 0‑1 year(s) experience in a similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.
• Ability to read and interpret documents such as procedure manuals and operational procedures.
• Ability to write simple correspondence.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
• Ability to compute rates, ratios and percent and to draw and interpret spreadsheets.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving few concrete variables in standardized situations.
• Required computer skills and knowledge of relevant software.
• Required knowledge of the operation of standard office equipment.
• Required knowledge of clerical and administrative procedures and systems such as filing and record keeping.
• Demonstrated ability to work independently and follow through on assignments.
• High energy level with ability to work in a fast‑paced, ambiguous environment.
• Professional appearance maintained at all times.
• Ability to work well with individuals from a variety of socio‑economic, cultural, and ethnic backgrounds.
• Team oriented.

• Stand up 1/3 (occasionally).
• Walk 1/3 (occasionally).
• Sit 2/3 and more (regularly).
• Talk or hear 1/3 to 2/3 (frequently).
• Use hands to feel, handle or finger tools or controls 2/3 and more (regularly).
• Stoop, kneel, crouch or crawl 1/3 (occasionally).
• Reach with hands and arms 1/3 (occasionally).
• Up to 10 pounds 1/3.
• Up to 25 pounds 1/3.
• Do not lift or exert force above 25 pounds.
• Close vision (clear vision at 20 inches or less).
• Color vision (ability to identify and distinguish colors).

• Wet, humid conditions (non‑weather): none.
• Work near moving mechanical parts 1/3 (occasionally).
• Fumes or airborne particles: none.
• Toxic or caustic chemicals: none.
• Outdoor weather conditions: none.
• Extreme cold/heat (non‑weather): none.
• Risk of electrical shock: none.
• Risk of radiation: none.
• Vibration: none.

Noise level in the work environment: moderate noise (examples: business office with typewriters and/or computer printer, light traffic).

NOTE:

This job description is not intended to be all‑inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer

EOE/Minorities/Females/Vet/Disabled

Pike Engineering is a Non‑Union Company