Membership Coordinator

Reporting to the Director of Membership, the Membership Coordinator plays a key role in advancing NGA's membership strategy through day-to-day administrative and operational support. This position coordinates recruitment and retention initiatives and outreach to members, prospective members, and NGA Chapters. The Membership Coordinator works collaboratively across NGA departments to ensure members receive timely, high-quality service and a consistent, positive experience throughout their membership term.

• Execute membership recruitment, engagement, and retention initiatives across various member segments
• Execute new member onboarding processes to ensure positive initial experiences
• Utilize association management system to access member company records and add notes related to direct conversations
• Digest membership reports as provided by Director of Association Services & Data Management to track key metrics and recommend areas of focus based on net member growth goals
• Track member comments or concerns that could provide opportunities for NGA to adjust or evolve its tactics
• Respond to membership inquiries with professionalism and attention to detail
• Assist Director with planning and logistics for NGA member booth at Glass Build and serve as a key staff representative for member booth during show hours
• Coordinate and execute NGA member recognition programs or activities (signs/plaques and/or receptions) at Glass Build, conferences, and/or meetings
• Ensure member promotion collateral is included with event materials for Glass Build, conferences, and/or meetings
• Assist with social media content coordination related to membership recruitment & retention initiatives
• Collaborate with additional staff to facilitate National Volunteer Week promotions for the benefit of NGA member volunteers

• Provide administrative support for Chapter administrator communications, virtual meetups and annual in-person meetup at Glass Build
• Maintain Chapter contacts and communication records in CV
• Serve as point of contact for routine Chapter inquiries and requests
• Attend Chapter events to represent NGA membership when outlined in NGA’s annual budget

• Provide administrative support for NGA's architect initiatives, including maintaining the AIA presentation library
• Assist with processing and issuing credits and certificates for approved presenters
• Help maintain the directory of approved presenters
• Support coordination of NGA’s architect education at Glass Build and other architect-focused events
• Contribute to other stakeholder initiatives, as requested

• Maintain organized files, records, and documentation for membership recruitment & retention initiatives
• Coordinate meetings, prepare agendas, and take meeting notes as requested
• Manage special projects and other duties as assigned by the Director of Membership, COO or CEO
• Assist in processing and distributing incoming NGA mail per established protocols at NGA’s Vienna, VA office
• Assist in processing checks and financial documents from NGA mail per established protocols at NGA’s Vienna, VA office
• Assist in picking up and unpacking return shipments from NGA events per established protocols at NGA’s Vienna, VA office

• Bachelor’s degree or education and relevant experience

• Minimum of 3 years of administrative or association experience

• Professional demeanor and strong customer service orientation
• Organized, detail-oriented and effective in time management
• Ability to manage and prioritize projects
• Highly effective verbal, written and interpersonal communication skills
• Excellent interpersonal skills and a collaborative work style
• Proficient computer skills and ability to use online and computer technologies to research and record information and data; previous experience with association management software
• Self-motivated, disciplined, and able to work with minimal supervision
• Ability to travel as job requires
• Follow NGA agreed-upon values and behaviors:
  Curiosity, Helping Each Other…