Medical Office Clerk

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Provides clerical/administrative support in wards, clinics, or other clinical departments of a medical treatment facility.

• A fully qualified typist with a minimum of 50 WPM is required.
• General medical ethics, telephone etiquette, and excellent communication and customer service skills.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Ability to communicate effectively, both orally and in writing.

High school diploma or General Educational Development (GED) equivalency. Medical terminology desired.

At least 6 months of experience in office setting.

The work is primarily sedentary. However, there may be some physical demands. Requirements include prolonged walking, standing, sitting or bending.

• Armed Forces Health Longitudinal Technology Application (AHLTA)
• Composite Health Care Systems (CHCS) and/or MHS GENESIS
• Defense Enrollment Eligibility Reporting System (DEERS)
• Military Filing System – by sponsor social security, terminal digit order, color-coded and blocked filing system.
• Contents of a military medical record, layout, sections, family members prefix designation, forms used in an MTF, and the medical record tracking procedures.

• Greets patients/visitors at a front desk, information center or office setting.
• Answers main office phone line. Directs telephone calls to appropriate section for assistance. Takes messages as required.
• Arranges and schedules medical appointments and determines patient eligibility for services. Relays general instructions to patients or make referrals to other sections.
• Obtains updates and files medical records as needed.
• Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines.
• Ensures arrival of medical records prior to appointment(s).
• Initiates and locates patient medical records as needed.
• Obtains documentation as requested by healthcare providers (test results, or documentation not yet filed in records).
• Performs other administrative and clerical duties in support of the medical care and operational support.
• Creates appointment schedules and templates in patient appointment computer system.
• Conducts end-of-day process at close of business and resolves any delinquent or pending appointments in computer system.

• Shall assist GPM in developing, inputting, and maintaining provider templates/schedules in CHCS.
• Coordinates patient referrals with RMC and PCMH team as needed.
• Will obtain referral reports from RMC when needed and route to appropriate provider.
• Will place T-cons to the ordering provider (as the usual method to notify a provider of results) for any results received.
• Will obtain paper copies or route the referral results to the PCM when he or she is not the ordering provider.
• Will perform End of Day processing at the end of clinic each day in line with SGH or Flight Commander Guidelines.
• Will assist RMO in auditing Third Party Collections (TPC) forms to provide for maximum MTF reimbursement and will comply with all duties.
• Members will adhere to all written medical treatment facility instructions and policies.