Library Technician - Broad Rock

Overview

The City of Richmond Public Library seeks a dynamic, enthusiastic, and hardworking person to join its team as an entry level Library Technician at the Broad Rock Branch. The incumbent will be a self-motivated individual who is an excellent communicator, team player, problem solver, and most importantly, exudes exceptional customer service. The selected candidate will join a dynamic team of individuals focused on providing excellent, prompt, and accurate services to both external and internal customers while achieving the library’s mission to Inform, Enrich, Empower.

This position will require some days, evening, and weekend (Saturday and Sunday) scheduling on a rotating basis.

The Richmond Public Library is committed to becoming an employer of choice and we are dedicated to the growth of our workforce. We value our employees and seek to attract and retain the best.
We are also committed to individual, professional growth! The selected candidate will have the opportunity to attend applicable training and educational workshops.

• Provides customer service
• Performs circulation desk duties:
  Checks out materials for patrons, processes returned materials, issues, updates, and replaces library cards
• Opens and closes registers, rings up payments and purchases, makes change for currency, collects money for fines and other fees, and counts funds for reports
• Answers phones: sorts and distributes mail
• Assists patrons with simple to complex requests such as pay for printing, hands out headphones and returns collateral, closes computer lab at the end of day
• Maintains computer database as needed
• Shelves books and other materials in proper order;
  Sorts and organizes library materials
• Circulates library materials to customers
• Assists patrons in finding materials or other pertinent information either online, in-person, or over the phone, as well as anticipating patron needs and making appropriate recommendations
• Fields patron inquiries
• Promotes and coordinates library events such as children’s story time, art-committee, and other library programs and clubs
• Creates displays, flyers, and other promotional materials
• Participates in staff development and training when offered
• Performs other related duties as assigned

• Requires a High School Diploma or GED
• One year of public library related support experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

• The incumbent has considerable knowledge of routine and advanced clerical and other support services to assist patrons with their needs.
• This individual is proficient in math and should be able to use the Dewey Decimal System.
• The incumbent is comfortable using computer software including Microsoft Office Suite (Word, Excel, Publisher, PowerPoint, Outlook).
• The incumbent knows how to use the standard office equipment. The individual has knowledge of cash register procedures.
• The individual can demonstrate excellent customer service, great interpersonal skills, and excellent oral and written communication.
• Assist patrons in finding materials or other pertinent information either online, in-person, or over the phone.
• They will be comfortable with opening and closing cash registers, collecting money for fines and other fees, counting funds for reports, and ringing up payments and purchases.
• The individual will be able to train volunteers, interns, AARP, and work-study students on library processes and procedures as needed.
• This individual can demonstrate the ability to promote and coordinate library events such as children’s story time, art-committee, and other programs and clubs.
• The individual is able to create displays, flyers, and other promotional materials.

• None

• None

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Environmental Hazards: Working…