Iad Passenger Services Supervisor; H

Job Description

We are looking for a skilled and experienced Supervisor to lead our Wheelchair Services team in the aviation industry. In this role, you’ll be in charge of making sure our services run smoothly, safely, and efficiently while also helping the business grow. You’ll manage daily operations, lead staff, and work with others across the company to ensure top-level service for all passengers.

• Lead and manage the daily operations of the Wheelchair Services team.
• Make sure all services meet safety rules, airline standards, and company policies.
• Monitor performance, solve problems, and improve how things are done.
• Manage team schedules, staffing needs, and workflow to ensure smooth service delivery.
• Train, coach, and support team members to meet high customer service standards.
• Track performance and financial results, helping the division stay on budget.
• Build strong working relationships with airline partners, airport staff, and other teams.
• Stay up to date with industry trends, changes in regulations, and customer needs.
• Help plan for future growth by improving services and finding new opportunities.
• Represent the team at meetings, events, and with external partners.

• High school diploma or equivalent work experience.
• Experience as a supervisor or team leader (aviation or transportation a plus).
• Strong knowledge of safety procedures and service standards.
• Proficient in the English language
• Excellent leadership, communication, and organizational skills.
• Experience with managing people, schedules, and budgets.
• Able to work well with different departments and leadership levels.
• Comfortable working in a fast-paced, changing environment.
• Must be able to successfully obtain and maintain a SIDA badge.

• Background in aviation, customer service, or airport operations.
• Experience with planning and business development.
• Knowledge of aviation technology and wheelchair service systems.
• Bilingual – especially Spanish or other common airport languages.

• May require early, late, or weekend hours depending on business needs.

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world.

ABM:
Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at  ABM does not accept unsolicited resumes.

For more information, visit