Operations Manager - Madison Heights, VA

Operations Manager - Madison Heights, VA

Job  |  Services LLC

This position requires in‑role training at an operating site which will be up to 12+ weeks in duration. The training will be located over 50 miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon.

Our Amazon Worldwide Operations network delivers millions of packages and smiles to customers every day. We are looking for motivated, customer‑focused individuals to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent, ensuring the highest levels of safety, quality, attendance and performance. Managers provide their teams with the tools needed for success while driving improvements in productivity and efficiency through data‑driven decisions and analytical problem‑solving.

You will also play a key role in maintaining customer expectations to ensure orders are delivered on time and to the correct location.

Our operations workflow has three major components: first mile—where the product is housed and ready for order; middle mile—where the order is hauled to your area; and last mile—when the product is delivered to the customer’s door. While building variations exist, our vision and dedication to the customer remain constant.

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large‑scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams—including Safety, Engineering, Loss Prevention, Quality Assurance and Human Resources—to develop plans that meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand or walk for up to 12 hours during shifts
• Work in an environment where noise levels vary and can be loud
• Operate in environments subject to variable temperatures and weather (delivery stations include outside loading departments)
• Climb and descend stairs continuously (where applicable)
• Work a flexible schedule, including weekends and/or overnight shifts

Our fulfillment network launches new operations sites every year, offering numerous opportunities for professional growth. Operations Managers are hired based on location preference and current business openings.

• 3+ years of employee and performance management experience
• Bachelor’s degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
• Ability to work a flexible schedule, including weekends, nights, and/or holidays

• 1+ year of experience with performance metrics, process improvement, or lean techniques
• Experience managing a team of 2+ salaried employees and 70+ indirect employees
• Experience scoping, leading, and implementing process improvements through Lean, Kaizen, and/or Six Sigma
• Demonstrated problem‑solving and analytical skills
• Excellent customer service, communication, and interpersonal skills
• Track record of meeting or exceeding department performance goals
• Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field
• Experience in manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below). for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay for this position ranges from $81,900/year in our lowest geographic market up to $150,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon is a total compensation company.

Depending on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit  This position will remain posted until filled. Applicants should apply via our internal or external career site.