Service Manager

Service Manager

Join Acento Real Estate Partners as a Service Manager.

Base pay range: $32.00/hr - $34.00/hr.

Acento Real Estate Partners, headquartered in the Washington, DC area, is a leading property operations and investment management company focused on delivering exceptional service to multifamily communities in Hispanic markets and Workforce Housing. Since 2002, we’ve earned a reputation as innovative, people‑first experts in acquiring, redeveloping, and managing residential assets. We are proud to be officially certified as a Great Place to Work and believe diversity is a strength.

We are expanding and looking for a proactive, experienced Service Manager to oversee all maintenance operations and lead our on‑site service team.

• Lead Maintenance Operations:
  Oversee and coordinate day‑to‑day maintenance tasks, assigning work orders and ensuring timely, high‑quality completion.
• Team Supervision:
  Manage and mentor the on‑site maintenance team, fostering a positive, professional, and efficient working environment.
• Preventative & Reactive Maintenance:
  Ensure all building systems (HVAC, plumbing, electrical, appliances, carpentry, and painting) are well‑maintained and fully operational.
• Compliance & Safety:
  Ensure all work is completed in accordance with company policies, safety regulations, and industry standards.
• Inventory & Records:
  Maintain accurate records of service requests, preventative maintenance, parts orders, and vendor coordination.
• Staff Scheduling & Hiring:
  Manage shift schedules, recruit new maintenance personnel as needed, and support training and onboarding efforts.
• Resident Satisfaction:
  Provide excellent customer service and communicate effectively with residents regarding service timelines and updates.

• 5+ years of hands‑on experience in property maintenance including HVAC, electrical, carpentry, plumbing, and appliance repair.
• 5+ years of supervisory experience leading maintenance teams.
• EPA/HVAC Universal Certification strongly preferred.
• Proficiency in Onesite, Excel, Outlook, and Microsoft Teams.
• Exceptional leadership, communication, and organizational skills.
• Professional appearance and a high level of integrity.
• Strong problem‑solving abilities and customer service focus.

• Medical, dental, and vision insurance + Health Reimbursement Account (HRA).
• Employer‑paid short‑term, long‑term disability & life insurance.
• 10 vacation days, 7 sick days, and 11.5 paid holidays.
• Employee Assistance Plan (EAP).
• 401(k) with 4% employer match.
• Eligible for quarterly bonuses.
• Employee referral program.

Mid‑Senior level.

Full‑time.

Other.