Customer Service Representative Lead

Customer Service Representative Lead –
SBM Management Services, LP

Location: Aldie, VA

Title: Customer Service Representative Lead

The CSR Lead will be responsible for the cleanliness and sanitation of the assigned areas and will provide work direction to custodial staff.

• Perform all duties listed on the daily schedule
• Provide work direction and assistance to custodians as directed by Custodial Supervisor
• Assist Custodial Supervisor in scheduling and training staff as needed
• Operate motorized cleaning equipment
• Track equipment inventory, maintenance, and repairs
• Schedule clean up and repairs as needed
• Maintain daily upkeep of assigned area
• Track and maintain supplies inventory
• Assist Custodial Supervisor in purchasing cleaning supplies and equipment
• Perform quality, service, and safety inspections
• Report incidents and hazardous conditions to supervisor
• Report employee personnel and customer issues to supervisor
• Monitor employees for proper use of personal protective equipment, and supplies
• Correct at risk behavior and report to the supervisor immediately
• Provide recommendations for corrective action on areas that need improvement

Education and/or

Experience:

High school diploma or GED required; 1 to 2 years related experience.

Certificates, Licenses, Registrations: CPR/AED/First Aid certification; may require a valid driver’s license; completed safety and task training certification; forklift certification may be required.

Knowledge, Skills, and Abilities:

• Ability to read and interpret instructions, procedures, manuals, and other documents
• Strong verbal and written communication skills
• Knowledge of cleaning methods and equipment and willingness to share with team
• Knowledge of the upkeep and care of the cleaning equipment
• Knowledge of cleaning compounds and chemicals, and their safe, efficient use

This position has no supervisory responsibilities.

• The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Compensation: $17.50–$18.50 per hour

Shift: 6AM-3:30PM Tuesday-Friday, 5AM-9AM Saturday. Days OFF Sunday and Monday

SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at:
Careers – SBM

Equal Employment Opportunity Statement: SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.