Casualty Claims Representative

Casualty Claims Representative – Auto-Owners Insurance

Apply for the Casualty Claims Representative role at Auto-Owners Insurance
. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Auto-Owners Insurance, a top‑rated insurance carrier, is seeking a motivated and experienced field claims professional to join our team. This job handles insurance claims in the field under general supervision through the life-cyle of a claim, including investigation, evaluation, and claim resolution. You will provide service to agents, insureds, and others to ensure claims resolve accurately and timely. The role requires mastery of claims-handling skills.

• Investigate and assemble facts, determine policy coverage, evaluate the amount of loss, analyze legal liability
• Handle multi-line property and casualty claims in an assigned territory with an emphasis on property claims
• Become familiar with insurance coverage by studying insurance policies, endorsements and forms
• Work toward the resolution of claims and attend arbitrations, mediations, depositions, or trials as necessary
• Ensure that claims payments are issued in a timely and accurate manner
• Handle investigations by phone, mail and on-site investigations

• Bachelor’s degree or direct equivalent experience handling property and casualty claims
• Minimum of 3 years handling multi-line property and casualty claims with an emphasis on property claims
• Field claims handling experience is preferred but not required
• Knowledge of Xactimate software is preferred but not required
• Above average communication skills (written and verbal)
• Ability to resolve complex issues
• Organize and interpret data
• Ability to handle multiple assignments
• Ability to effectively deal with a diverse group of individuals
• Ability to accurately deal with mathematical problems, including geometry and financial areas
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the company’s underwriting guidelines for coverage
• Ability to work in the U.S. without current or future sponsorship is a requirement

Auto-Owners offers a wide range of career opportunities, a friendly work environment, structured training, employee mentoring, and an excellent compensation/benefits package. Competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Finance and Sales
• Industry: Insurance