Associate Operations Analyst

Location: Richmond

Additional Detail

Associate Operations Analyst

Anticipated Starting Salary Range: $51,400 - $65,000

Starting Salary Commensurate with Qualifications and Experience

The State Corporation Commissions (SCC) Health Benefit Exchange (HBE or Exchange) Division seeks an Associate Operations Analyst interested in a rewarding public service career. The Health Benefit Exchange operates Virginia's Insurance Marketplace with a mission to increase access to affordable and reliable health coverage for Virginians who are not insured by their employer, Medicaid, or Medicare. Launched in November 2023, the Marketplace is Virginia's own state-based health insurance marketplace where consumers can shop for, compare, and purchase high-quality and affordable health insurance plans.

As an Associate Operations Analyst, you have the unique opportunity to join a growing and talented professional team. The position works a hybrid schedule, generally 3 days of telework and 2 days in office each week.

Responsibilities of the Associate Operations Analyst will include the following:

Providing ticket management support and tracking for the SCC internal ticketing system as well as vendors ticketing systems to include incidents, enhancements, and defect management

Utilizing multiple IT service management tools, such as SharePoint, Jira and Ivanti, for complex ticket and case management

Supporting HBE staff with internal and vendor applications; acting as HBE liaison with the SCCs IT division; and supporting staff onboarding and offboarding for HBE

Assisting with monitoring platform performance using Grafana for Virginia Marketplace platform systems and monitoring completion of batch jobs

Assisting with the creation and maintenance of dashboards and reports to show the operational status of incident, problem, configuration, and change management activities

Supporting change management processes by assisting in the gathering of suggestions, requirements, and risks

Producing project artifacts, including meeting notes, mockups, process maps, and data flow diagrams

Providing status repots and metrics utilizing Microsoft (MS) Word, Excel, PowerPoint, and other tools

Designing MS SharePoint and Teams sites, pages, and workflows to enhance and automate reviews and approvals

Supporting planning of day-to-day operations and special events

Assisting with the development and maintenance of operations processes and job aids

Scheduling, participating in, and documenting outcomes of various operational meetings; documenting and logging decisions made and needed, action items, and responsible parties

Assisting with User Acceptance Testing as required

Performing other duties as required

The Associate Operations Analyst position offers a hybrid work schedule (some in-office and telework days each week) as well as a variety of professional development and training opportunities.

Please Note:

SCC only accepts applications received through its career center site. Applications submitted through Virginia Jobs site directly will not be considered.

For more information and to apply for this position directly on the SCC Career Center website, click the Additional Detail button on this page.

To view all current SCC job openings, visit the SCC Career Center website and click the Search button under Job Search.