More jobs:
ServiceNow Developer
Job in
Bluemont, Loudoun County, Virginia, 22012, USA
Listed on 2026-03-04
Listing for:
iTech AG
Full Time
position Listed on 2026-03-04
Job specializations:
-
IT/Tech
Cybersecurity, Cloud Computing
Job Description & How to Apply Below
Location: Bluemont
Description
OVERVIEW
iTech AG is seeking a highly skilled Service Now Developer with demonstrated experience delivering secure, enterprise-grade implementations across ITSM, CMDB, Sec Ops, ITOM Visibility, and IT Asset Management environments. The selected candidate will support configuration, migration, modernization, O&M sustainment, and go-live enablement in a highly secure, air-gapped, on-premises environment.
The candidate must possess hands-on experience designing, developing, customizing, and sustaining Service Now modules in complex federal environments. This includes direct experience with CMDB migrations, Sec Ops integrations, data transformation work, workflow automation, testing, and ITSM process modernization. The role requires advanced technical proficiency, strong analytical skills, deep familiarity with secure enclave implementation constraints, and the ability to produce high-quality documentation and knowledge transfer materials.
The position requires onsite performance at MWEOC on one to two occasions and active Top Secret clearance, consistent with FEMA's personnel requirements..
ROLES AND RESPONSIBILITIES
1. Service Now Platform Configuration and Development
- Configure and customize Service Now core modules including ITSM Pro, ITOM Visibility, Sec Ops VR Pro, HAM Pro, SAM Pro.
- Develop workflows, business rules, transform maps, UI policies, client scripts, Integration Hub automations, and CMDB extensions.
- Implement a 5-step Change Management workflow; configure Incident, Problem, Change, Vulnerability Response, and related subcomponents.
- Remove demo data, enable required plugins, and build validated test cases in a cloud-based test environment.
- Lead CMDB data mapping and transformation from BMC Footprints into Service Now, including creation and validation of custom CI classes (e.g., Antenna category, System UUID field).
- Build validated CSV imports and transform maps to support migration workflows.
- Provide guidance on integration with Active Directory, Yubi Key authentication, and Tanium integrations for Service Graph, Vulnerability Response, and Compliance.
- Modernize Service Now applications using best-practice design patterns and OOB configurations.
- Support modernization of legacy processes into optimized, scalable Service Now workflows.
- Participate in process design sessions, stakeholder engagement, and Agile ceremonies.
- Support diagnostics, troubleshooting, enhancements, upgrade planning, and platform health.
- Develop O&M sustainment documentation, SOPs, and training artifacts for a secure, air-gapped environment.
- Assist with backup, recovery validations, log analysis, and Splunk integration setup for M-21-31 compliance.
- Support pre-go-live testing, validations, and hypercare as client transitions into full production use.
- Develop as-built technical documentation covering architecture, configuration, and security posture.
- Provide structured user and administrator training.
Technical Expertise
- Minimum 5 years of Service Now development experience, including hands-on configuration across ITSM, CMDB, ITOM, Sec Ops, HAM, and SAM.
The SOO requires personnel with deep knowledge across these suites. - Demonstrated experience performing CMDB migrations, including data modeling, normalization, reconciliation, and transform map development.
- Strong Sec Ops implementation experience, including SIR, VR, TI, and related integrations (e.g., Tanium, Tenable, Prisma Cloud).
- Experience integrating Service Now with enterprise identity systems (AD, MFA/PIV).
- Strong background in building workflows, scripting (Glide, Java script), Flow Designer, Integration Hub, and UI policies.
- Understanding of Nutanix-based on-premises Service Now deployments is highly desirable.
- Bachelor's Degree or equivalent years of experience
- Service Now System Administration certifications (CSA)
- Service Now Certified Application Developer (CAD)
- CompTIA Security+ or similar DoD 8570 baseline certification.
- Certified Implementation Specialist - ITSM, Sec Ops, ITOM, or ITAM
- Background working with DHS, FEMA, or similar federal agencies.
- Experience developing in both cloud and on-prem Service Now environments.
- Experience performing O&M sustainment, log forwarding, backup/recovery procedures, and platform upgrades.
- Strong Agile delivery experience, including participation in sprint planning, demos, and retrospectives.
- High-quality documentation and communication skills for stakeholder reporting and training.
Active Top Secret (TS) clearance required for onsite support
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×