IT Service Desk Specialist

Overview

Dewberry is seeking an IT Service Desk Specialist I. We are open to this employee sitting in our Fairfax, VA office. This candidate provides remote and desk-side support to people who encounter problems related to the company supported computer applications, systems, and platforms.

• Must have the demonstrated ability to provide Tier I support to end-users for software applications, Windows-based workstations, mobile devices, and printers.
• Must have the ability to successfully perform Helpdesk functions and consistently achieve the target service levels.
• The candidate must have the ability to analyze customer needs and resolve a wide range of computer problems. They are required to have comprehensive knowledge of operating systems, servers, and software applications, as well as hardware, and other peripheral components.
• They must demonstrate patience when problem-solving complex technical issues utilizing effective communication, over the phone and in person, with diverse customers.
• The candidate must have the ability to track and trend problems and identify process improvement opportunities.
• The candidate should expect travel in support of Emergency Management field operations.

• Candidate must have at least 2 years of relevant experience
• Must have a High School Diploma or equivalent
• A/E/C industry experience not required but highly preferred
• Experience supporting Microsoft, iOS and Android operating systems preferred
• Experience with Microsoft Entra & InTune, Bentley, and Auto Desk products highly preferred
• Must be physically able to lift and carry 50 lbs.

Don't meet every single requirement? At Dewberry we are dedicated to building a diverse and inclusive workplace for our employees. So if you're excited about this role, but your past experience doesn't align perfectly with every qualification in the position description, we encourage you to apply anyways. You may just be the right candidate for this or other opportunities.

* At this time, Dewberry will not sponsor a new applicant for work authorization.

* Dewberry is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

* Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry's background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.