Manager, Systems Engineering - US Federal Civilian

Overview

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better.

And it means we prioritize a diverse F5 community where each individual can thrive.

If you are someone who loves to seek complex challenges, F5 is hiring a manager for our Systems Engineers. This position is a leadership role, responsible for assisting F5 SEs with both technical and non-technical customer engagements. In this role you will be technically capable and credible in your own right and be effective in crafting partner, customer and solutions-focused skills of your team.

We are looking for strong leaders who love learning and technology and love to help colleagues and customers embrace and adopt F5's solutions to address their business challenges. This role requires a leader who can look beyond technology and features and consider the value F5's technology can provide to our partners and customers. Innovation is a key requirement, not only in terms of how we build and sell to customers, but how we enable our teams to improve their skills in new areas that will help them develop their careers, help F5, and help our customers embrace new technology and solutions.

You will help team members ramp-up on new F5 solutions and other relevant industry trends and technology, as well as develop excellent speaking, presentation and executive interaction skills. You will also need to be adept at building cross department relationships and drive a customer first focus for your entire team and F5’s partner community-extended team. You should enjoy developing technical talent to achieve phenomenal things and encourage a growth attitude around the challenges that will be faced by your team.

Regular one-on-one meetings with all team members are required. You will be encouraged to provide both technical and ‘soft skill’ mentoring in order to maintain a well-rounded, world-class organization.

• Uphold F5’s Business Code of Ethics and promptly report violations of the Code or other company policies.
• Supervise exempt and/or nonexempt staff, including conducting performance evaluations, approving paid time-off (PTO), delegating work, providing on-the-job training, mentoring, conducting performance improvement plans, disciplinary actions, and interviewing candidates for open positions.
• Ensure effective communication between FSE and Sales teams along with Product Management, Product Development and Professional Services.
• Identify market trends and communicate to Product Management, Product Development and Professional Services.
• Develop and maintain an effective SE partner plan.
• Assist with FSE skills assessment and job planning.
• Drive Customer Support awareness through a transparent escalation plan.
• Provide product feasibility analysis in support of sales efforts with sales representatives.
• Guide and develop SEs within the given territory.
• Assist FSEs with solving technical problems, positioning solutions with customers, and managing post-sales issues.
• Ensure FSEs have proper tools and resources and are assigned appropriately to engagements within the region.
• Provide/oversee pre-sale technical support in sales presentations and product demonstrations.
• Assist FSE Director with FSE retention, recognition, compensation and career planning.
• Ensure FSEs are actively collecting opportunity data in
• Affectively delegate technical projects to the regional FSEs.
• Perform other related duties as assigned.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.

• Exceptional written and verbal communication skills
• Strong project management and negotiation…