Facilities Site Manager

ABOUT LATHAM & WATKINS

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect, innovation, and collaboration.

As a Technology Support Specialist II, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues, as well as installing and maintaining Firm PC and notebook computer hardware and software. Other key responsibilities include:

• Providing support to desktops, notebook systems, hardware, and customer related services; providing support to printers, Multi-Functional Devices (MFDs), and PDAs, including configuring and troubleshooting
• Providing assistance to end users for firm-approved applications using a variety of different methods, including:
  Microsoft Office, Outlook, iManage, Change Pro, Metadata Cleaning Assistant, InTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary
• Performing regular maintenance on PC equipment, such as desktop and notebook computers, printers, monitors, and peripheral hardware, as well as scanning computers for viruses
• Troubleshooting and resolving problems involving hardware, systems software, and applications software; troubleshooting a variety of symptoms in order to diagnose the actual problem
• Setting up and configuring desktop and notebook computers and printers and initializing and stabilizing performance

We’d love to hear from you if you:

• Demonstrate the analytical skills needed to troubleshoot a variety of symptoms, diagnose problems, and test, recommend, and implement solutions to technology problems
• Display well-developed and professional interpersonal skills with the ability to interact effectively with people at all organizational levels of the Firm
• Possess the organizational skills needed to manage time well, prioritize effectively, and handle multiple deadlines

• A High School diploma or equivalent, with a Bachelor’s degree in Computer Science or Information Systems preferred
• A minimum of three (3) years of technology support experience with PC hardware/software; experience with installations and upgrades, training and technical documentation
• Experience working with remote communications hardware including wireless routers and network interface cards
• A minimum of two (2) years related experience working with notebook computers; experience with Lenovo notebooks preferred

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance
• A generous 401k plan
• At least 10 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)
• Professional Development programs
• Employee discounts
• And more!

Additionally, we have a range of diversity programming including Global Affinity Groups. These groups provide a firmwide platform to share experiences and advice as well as an opportunity to participate in a supportive network with common interests to help make life at the firm even better.

Latham & Watkins is an Equal Opportunity Employer. Our commitment to diversity, equal opportunity, pro bono work and sustainability enables Latham & Watkins to draw from a remarkable wealth of talent to create one of the world's leading law firms. Our lawyers, paralegals, and professional staff worldwide comprise a rich mixture of different races, ethnic backgrounds, religions, sexual orientations, cultures, and primary languages.

Our diversity makes us who we are.

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