Senior Data Center Technician; Nightshift

Senior Data Center Technician (Night shift) position  a Senior Data Center Technician (DCT), you will demonstrate expertise in standard processes for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment, and you will have a holistic understanding of the functions of and interactions between network and server equipment. You will provide input for suggested modifications to processes and procedures to improve service quality and efficiency, and you will guide other technicians.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, One Drive, and the Microsoft Azure platform. CO+I offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our data center footprint includes more than 200 data centers in 32 countries and millions of servers. Our foundation is built and managed by a team of subject matter experts supporting services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. We focus on environmental sustainability and optimization in data center design and operations to meet the changing business demands that position Microsoft as a world‑class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We strive for a culture of inclusion where everyone can thrive at work and beyond, guided by values of respect, integrity, and accountability.

In this environment, you may be asked to travel to support other metros periodically, up to 25% of the time.

• Complies with Data Center policies, procedures, and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.
• Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution.
• Completes assigned tickets efficiently and in alignment with relevant KPIs per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks, and escalates challenging tickets to internal partners as needed. May coordinate and assign tasks on a temporary basis to ensure work is allocated to meet KPIs.
• Demonstrates expertise in standard processes for preparing, installing, performing diagnostics, troubleshooting, replacing, and/decommissioning IT data center technology and equipment. Maintains understanding of the interactions between cabling infrastructure, network, server, and storage equipment.

• Reinforces a positive and effective team environment by sharing information and best practices with other shifts and technician teams, assisting in cross-discipline collaborations, and staying apprised of work-status for handovers and partner inquiries.
• May conduct daily safety briefings and completes Environmental & Health Safety (EHS) training; provides guidance on safety procedures; completes THAs; uses PPE; promotes a culture of safety and reports concerns.
• Completes required security and data management training; escorts third‑party vendors or IT support on‑premises; reports security access concerns per established procedures.
• Travel up to 25% of time to support other metros as needed.

• Completes required training aligned to job focus areas and workloads; mentors and supports training of other technicians through on‑the‑job training; may pursue additional certifications.
• Maintains awareness of KPIs through dashboards and reporting for monthly performance discussions.
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
• Develops a comprehensive understanding…