Tier II Support Technician

Overview

Our client is a global leader in climate solutions for mission-critical processes and hyperscale data centers whose innovative and sustainable technologies help customers optimize energy and water use while reducing their environmental impact. They are seeking a contract System Administrator/Help Desk Support specialist to help support their current IT team in the Roanoke, VA area.

Title:

Tier II Support Technician

Location:

Daleville, VA
Target

Start Date:

ASAP
Type:
Contract (potentially contract-to-hire, but no guarantees)
Pay Rate: $36-38.50/hr

• Provide first- and second-level technical support for desktops, laptops, mobile devices, applications, and peripheral equipment.
• Troubleshoot hardware, software, and network issues, escalating complex problems to senior IT staff as needed.
• Manage user accounts, permissions, and access in accordance with IT security policies.
• Assist with system administration tasks including patching, updates, and routine maintenance.
• Monitor and respond to IT service tickets, ensuring timely resolution and high levels of customer satisfaction.
• Support the setup and maintenance of conference rooms, printers, phones, and other office IT equipment.
• Document IT procedures, solutions, and common issues to improve efficiency and knowledge sharing.
• Collaborate with IT team members regionally and globally to support projects, upgrades, and rollouts.
• Maintain a strong security mindset in all IT activities.
• Participate in special IT projects as assigned.

• 2-3 years of experience in IT support, help desk, or system administration.
• Hands-on experience with Windows and/or Linux operating systems, Microsoft 365, Active Directory, and networking basics.
• Familiarity with hardware troubleshooting, imaging, and software installation.
• Strong problem-solving and analytical skills with a customer service focus.
• Good organizational skills and ability to manage multiple priorities.
• Strong communication skills, with the ability to assist both technical and non-technical users.
• Adaptability to learn new technologies and processes.

• Experience with IT ticketing systems (e.g., Service Now, Jira, or similar).
• Basic knowledge of cybersecurity principles and best practices.
• Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.

We champion equality and inclusivity and proudly support an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.