IOS; Infrastructure and onsite services Support Technician

Mandatory Skills

The Onsite Technician role is the local representation of Group IT for a specific business production environment. In this role, it is critical to work together with regional and global colleagues to deliver new and upgraded infrastructure for business solutions and the end-user IT environment. This includes, but is not limited to, hosting platforms (typically x86), Windows OS, LAN (wired and wireless), Windows enterprise client solutions for office and factory, personal mobility, and some specialized devices.

These technologies are highly standardized in Group IT business practice and much of the work is conducted according to standard processes and methodologies.

This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly, work as a team.

Ideally, at least 3-5 years' experience in a Help Desk and support environment.