Senior Manager, Disaster Recovery and IT Resilience

Overview

Here at Kraft Heinz, we grow our people to grow our business, with a comprehensive benefits and rewards program designed to support a diverse workforce. This role is hybrid (3 days/week in office) and located in Toronto, ON or Chicago, IL. The position is designed to ensure ongoing operations after disruptions and to bridge business needs with technical solutions.

Please note:

This job posting is a preview of the full scope; a comprehensive job description will be shared. Our Total Rewards philosophy provides a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families.

• Leads the development, implementation, and maintenance of a disaster recovery program, including policies, procedures, and plans.

• Conduct Business Impact Analyses to identify critical business functions and assess potential impacts of disasters as well as business requirements for RTO and RPO.

• Build and maintain relationships with key stakeholders in business and Technology to ensure alignment of DR strategies with organizational objectives.

• Ensure coordination of DR efforts between MSPs where needed.

• Oversee and participate in the development, documentation, maintenance and testing of continuity, technical and application readiness plans.

• Clearly communicate maturity of the overall DR program and Kraft Heinz readiness to respond.

• Educate staff on emergency procedures, recovery plans, and best practices for business continuity.

• Convey complex topics and strategies into consumable and actionable initiatives based on respective stakeholders.

• Ensure backup and recovery strategies are aligned to defined RTO/RPOs.

• Lead and coordinate disaster recovery testing, simulations, and failover exercises across systems and platforms.

• 7+ years of relevant IT roles including DR, BC, infrastructure, systems or IT Security.

• Technical proficiency with strong understanding of IT infrastructure, systems, and disaster recovery techniques.

• Excellent communication, presentation, and negotiation skills with the ability to convey complex information clearly.

• 3+ years of DR or equivalent experience.

• Experience documenting and testing DR plans in a large enterprise.

• Ability to lead and motivate cross-functional teams, collaborate effectively, and build strong relationships.

• Ability to influence others including peers, third-parties and executives.

• Ability to quickly understand abstract technical concepts.

• Excellent interpersonal, communication, and presentation skills, including formal report writing experience.

• Familiarity with cloud platforms (Azure, AWS, and GCP) and hybrid IT environments.

• Strong documentation, project management, and analytical skills.

• Familiarity with real-world disaster recovery outages and governance of recovery procedures for each.

New Hire Base Salary Range: $ - $. This position is eligible for a performance-based bonus as provided by the plan terms and governing documents. The compensation offered will take into account internal equity and may vary depending on geographic region, knowledge, skills, and experience.

New Hire Benefits:
Coverage for employees (and their eligible dependents) through healthcare, protection, and saving for the future, with plans tailored to meet you and your family’s needs. Benefits details are in accordance with plan documents.

Wellbeing:
We offer events, resources, and learning opportunities across physical, social, emotional, and financial well-being. Programs may vary by role, country, region, union status, and other employment status factors.

• Physical – Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social – Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program, Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Chicago/Aon Center, Toronto - Queen's Quay - Headquarters

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation and Gender Identity and other protected classes. For accommodation in the job application process, contact  for assistance.