ServiceNow Engineer – Platform Operations

Service Now Engineer – Platform Operations

Do you want to be the Service Now engineer within KPMG US's Digital Nexus technology organization? This is a hybrid work opportunity.

• Lead and execute support and enhancement requests across all Service Now products/modules, ensuring timely delivery and high-quality outcomes; diagnose, troubleshoot, and resolve platform issues, providing root cause analysis and implementing corrective actions.
• Design, configure, and develop solutions leveraging Service Now best practices to meet business needs and drive process improvements.
• Contribute to continuous improvement of the platform through proactive recommendations and implementation of new features.
• Develop and maintain documentation for processes, workflows, and configurations; ensuring compliance with organizational standards, security policies, and Service Now best practices.
• Contribute to all aspects of the Platform and Plugin/Store App upgrades; mentor junior team members and share expertise to cultivate platform knowledge across the operations team.
• Manage platform health, monitoring performance, and maintaining integration points.
• Collaborate with stakeholders and scrum team to gather requirements, refine user stories, and translate needs into actionable Service Now solutions.

• Minimum three years of recent practical experience developing and supporting Service Now in an enterprise environment.
• Bachelor's degree in computer science, information technology, or related field is preferred; certifications in Service Now Certified System Administrator (CSA) and/or Service Now Certified Application Developer (CAD) are preferred.
• Demonstrated experience in supporting and enhancing a range of Service Now products/modules (e.g., ITSM, ITOM, HRSD, Sec Ops, IRM) with a strong understanding of Service Now architecture, data models, integrations, and scripting (JavaScript, Glide API).
• Excellent troubleshooting, analytical, and communication skills; ability to work independently and collaboratively in a fast‑paced, dynamic environment.
• Minimum one Service Now Certified Implementation Specialist (CIS) in a major module (such as ITSM, HR, CSM, or Sec Ops) is preferred.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG does not sponsor work visas.

Mid‑Senior level

Full‑time

General Business

KPMG is an equal‑opportunity employer. KPMG complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.