Front Desk Supervisor

The opportunity

Delaware North Parks and Resorts is seeking a seasonal Front Desk Supervisor to join our team at Skyland Lodge in Shenandoah National Park, Virginia. As Front Desk Supervisor, you will be responsible for supervising front desk operations and providing exceptional service to our guests.

If you’re looking for an opportunity to grow your career with a leading hospitality company and make connections with team members and guests from all over the world, apply now.

$18.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at

• Weekly pay
• Free shift meal for local team members, or free daily meals available for team members in employee housing
• Employee discounts – 30% off most items
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide

Note:

Additional benefits, including insurance and vacation, are available for eligible year-round positions at other Delaware North properties

Looking for a new adventure? Be part of a tight-knit team fortunate enough to live and work in the natural wonder of Shenandoah National Park. With a great work/life balance, you can spend your time off exploring the over 500 miles of hiking trails.

• Low-cost, recently updated dormitory housing available for $100/ week, including utilities and wi-fi, and free daily meals available for individuals who reside 50-plus miles from their worksite
• Free rides to Luray for team members living in employee housing
• Shared fire pit area for use in the dorm area
• Meet guests and fellow team members from around the globe
• Tons of outdoor activities, including camping, rock climbing, rappelling, cycling, fishing, and horseback riding

• Train and supervise the front desk team members to ensure adherence to quality standards, deadlines, and proper procedures; evaluate team member job performance and recommend appropriate rewards or corrective actions
• Provide team members with guidance on handling difficult problems or in resolving escalated guest complaints
• Implement policies, procedures, and service standards in conjunction with management
• Prepare and issue work schedules, deadlines, and duty assignments for office or administrative team members
• Coordinate with housekeeping department

• At least 3 years’ experience in hospitality, front desk experience is required
• Prior supervisory experience preferred
• Experience with Opera property management system is required
• Must be fluent in English language both spoken and written
• No college degree required

Days
Evenings
Weekends
M-F