Incident Management Liaison

Requisition No:868423

Agency:
Agency for Persons with Disabilities

Working Title:

INCIDENT MANAGEMENT LIAISON -

Pay Plan:
Career Service

Position Number:

Salary: $38,264.07 to $43,153.24 Annually

Posting Closing Date: 01/30/2026

Total Compensation Estimator Tool

This posting may close before the posted closing date.

This position is a Telework position.

Working for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click ).
• Flexible Spending Accounts.
• Tuition waivers.
• Paid Maternity and Parental Leave.
• And more! For a more complete list of benefits, visit

The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self‑motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.

This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.

* Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.

$ 38,264.07–$43,153.24 Annually ($1,471.69 – $1,659.74 Bi‑weekly)

This is a professional Career Service position responsible for serving as the Incident Management Liaison. This position performs a variety of activities related to receiving, reviewing, and entering Incident Reports into the Incident Management System (IMS), receiving Abuse, Neglect, & Exploitation reports and findings from DCF investigations, communicating, and collaborating with the APD regional and state teams, as well as providers and Waiver Support Coordinators while upholding HIPAA requirements.

Forwards critical incident reports to management staff and State Office based upon APD’s Incident Reporting Operating Procedure. Reviews incident reports submitted by providers and enters into the Agency’s Incident Management System (IMS). Follows up with providers as needed to obtain missing incident report information and ensures providers submit a follow–up incident report within required time frames as reflected in the Agency’s Operating Procedure.

Ensures that wellness visits are conducted within required time frames for allegations of abuse, neglect or exploitation which occur in an APD licensed group home, Adult Day program or Supported Living arrangement. Ensures incident report is closed within required time frames.

Reviews monthly DCF data download of abuse, neglect and exploitation investigations and ensures all wellness visits have been conducted for allegations not previously reported. Ensures that verified findings of ANE are reflected as critical incidents in IMS and are reported per guidelines outlined in the Incident Reporting Operating Procedure. Reviews monthly data download involving ER/hospitalizations and ensures associated incident reports have been submitted.

Participates in meetings, conference calls, training, workshops/work groups, and other miscellaneous activities as needed including provider quarterly meetings and regional quarterly meetings with the QIO.

Performs other duties as assigned.

• High school Diploma or its equivalent.
• Experience using Microsoft Excel.

Knowledge of:

• Computer programs:
  Microsoft Office Suite (e.g., Excel, Word, SharePoint, Teams, etc.) and other Agency implemented software…