Medical Office Associate- CMG Village Family

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry-level position is responsible for providing administrative support to patients, medical practice office staff, and care providers. Duties may include registering patients, scheduling appointments, entering charges, collecting payments, verifying insurance, answering phones and directing calls, and contacting patients regarding appointments.

Reports to Senior Director Psychiatry & Nursing Operations.

• Answers and directs calls and forwards messages as appropriate.
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction.
• Assists patients with registration process, including forms completion.
• Enters patient charges into the practice management system.
• Schedules patients for internal and outside referral appointments as appropriate.
• Verifies patient insurance eligibility.
• Performs reconciliation, closing, and end of day procedures.
• Other duties as assigned.

• Required
  
  Education:
  
  High School Diploma / GED
• Preferred Education:
  
  Coursework in medical terminology, business/administrative support, or a related field
• Required Experience:
  
  Knowledge of customer service principles and techniques, including demonstrated ability to interact with all patients and patient family members in a friendly, courteous and professional manner.
• Required Experience:
  
  Knowledge of general office support practices and related office equipment.
• Required Experience:
  
  Skill in computer use.
• Required Experience:
  
  Experience answering multi-line telephone system, and communicating with all callers in a friendly, courteous and professional manner.
• Required Experience:
  
  Experience performing detailed tasks while maintaining accuracy and efficiency.
• Required Experience:
  
  Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Required Experience:
  
  Ability to maintain confidentiality at all times.
• Required Experience:
  
  Ability to interact with diverse groups.
• Required Experience:
  
  Ability to operate in a high-volume, fast-paced environment.
• Preferred Experience:
  
  Knowledge of medical office practices and procedures.
• Preferred Experience:
  
  Knowledge of electronic health records and practice management systems.
• Preferred Experience:
  
  Experience in using MS Office products.
• Preferred Experience:
  
  Experience providing general clerical support in an office environment.
• Preferred Experience:
  
  Experience in medical
• Preferred licenses and certifications:
  Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.