Hospital Administrator

Position Summary

This is a critical position that plays a key role in driving the performance of a veterinary hospital. Creates, drives and maintains a practice environment that facilitates the delivery of quality, compassionate, and efficient healthcare to animals. This position oversees the business and staff aspects of the practice and has responsibility for all support and operational functions, such as human resource, financial, operational, and business activities.

In partnership with the Medical Director, this position communicates a vision of excellence and oversees a profitable operation.

• Foster a culture built on our values:
  Respect, Learning, Do the Right Thing, WOW Service.
• Partner with Medical Director and Assistant Hospital Administrator to create and drive a practice environment that facilitates the delivery of quality and efficient healthcare to animals.
• Lead the creation and maintenance of a collaborative, high‑performing, and positive workplace culture at both hospital locations.
• Organize the health services of a hospital or healthcare facility. Serve as the point person for all day‑to‑day functions of the practice. Handle staff callouts and fill in for shifts as needed.
• Assist with all strategic business development and operational planning efforts.
• Oversee all departments that support the business side of the hospital with a focus on business financials, growth, and human resources.
• Responsible for the financial performance of assigned hospital(s). Guide the creation of financial strategies and goals to achieve hospital profitability. Monitor and drive achievement of financial goals. Provide regular updates to the hospital team and inspire employee ownership of the hospital’s financial performance.
• Track data on assigned hospital(s) including daily revenue, average invoice amount, number of invoices, and labor costs. Prepare reports and written summaries of the hospital’s performance and provide updates to key individuals.
• Coach, manage, mentor, and train direct report staff. Provide continuous performance management, recognition, and conduct employee performance evaluations. Address performance and/or behavior issues, clarify expectations and provide feedback. Provide overall guidance to and mentor hospital team.
• Support staff growth and development. Encourage staff to seek educational opportunities incorporating job‑related training in addition to mandatory training.
• Participate in the recruitment and selection of hospital staff. Provide orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Build relationships with local general practices and community leaders to market the practice.
• Work with hospital team(s) to create marketing programs to support the business model and strategic goals. Ensure marketing procedures are implemented, followed, and tracked accurately. Assess the effectiveness of marketing programs and promotions and make adjustments as needed.
• Manage human resources related issues. Maintain current knowledge of state, federal, and local relevant employment law and ensure legal compliance.
• Partner and assist with the doctor and medical teams and medical support staff. Oversee and assist with doctor and staff schedules.
• Manage facilities and equipment maintenance.
• Maintain current knowledge and ensure compliance with OSHA, DEA and other applicable regulatory agencies.
• Perform other duties and projects as requested.

AA or Bachelor’s Degree in related field or equivalent work experience.

• 2+ years of experience in overall operations, financial and facilities management, and/or Human Resources.
• Experience includes two years of job‑specific experience in a hospital management role within the veterinary or human health industry.
• Experience leading a large team of individuals preferred.

• Knowledge of state, federal, and local employment and safety laws and regulations.
• Intermediate proficiency with a variety of computer programs including Microsoft Outlook, Word, Excel and PowerPoint.
• Lead and manage a department and employees.
• Effective…