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Director of Resident Services

Job in Bedford, Bedford County, Virginia, 24523, USA
Listing for: American Senior Communities
Full Time position
Listed on 2026-01-14
Job specializations:
  • Healthcare
    Healthcare Management, Healthcare Administration
  • Management
    Healthcare Management
Salary/Wage Range or Industry Benchmark: 50000 USD Yearly USD 50000.00 YEAR
Job Description & How to Apply Below
Location: Bedford

Carriage Hill - Bedford, VA 24523

Overview

Salary Range: $50,000.00 Salary/year

Summary
:
Responsible for enhancing and improving the SRIM experience specifically in Heartful Care for our residents and their families by performing the following duties.

Duties and Responsibilities

Other duties may be assigned.

  • Demonstrates and promotes SRIM's core value of the Golden Rule of treating others, including residents, families, visitors, and associates, in the same way we would like to be treated.
  • Accepts responsibility and accountability for management of the community in the executive director's absence.
  • Responsible for managing the health care of all residents including dissemination of information to families and associates.
  • Demonstrates excellent decision‑making skills and can understand the impact of those decisions.
  • Sets and manages priorities.
  • Accepts calls from staff during nights and weekends.
  • Conducts meetings/trainings as required/requested.
  • Communications are clear, accurate, and timely.
  • Reviews associate applications, checks references, and interviews applicants for the best possible hire.
  • Monitors the work the associates do and how they perform.
  • Coaches/counsels associates in a respectful manner and completes the associate performance evaluations in accordance with established policy.
  • Monitors expenditures weekly to ensure compliance with department budgeted monthly amounts.
  • Schedules associates based upon budgeted FTE's and prepares assignments to ensure efficiency.
  • Provides “hand on” care on an as needed basis to meet the needs of the residents.
  • Performs evaluations on residents to determine level of care and services.
  • Participates in monthly ECC and LNS meeting with corporate director of nursing.
  • Ensures medication orders are accurate on the MORS.
  • Reviews and investigates all incident reports and recommends appropriate action/follow‑up to the executive director.
  • Understands and adheres to the ALF regulations pertaining to assisted living health‑care laws.
  • Maintains a safe and secure working environment free of objects/situations that could cause harm and/or falls to residents, families, visitors, and associates.
  • Practices good body mechanics and safe working habits always.
  • Knows, understands, and follows established policies and procedures in emergency situations.
  • Acts as essential personnel especially during emergencies.
  • Wears clean and appropriate dress per established policy always.
  • Understands and complies with HIPAA regulations.
  • Takes the initiative in work, seeks out additional information, and offers solutions/suggestions.
  • Performs all other reasonable duties as assigned or as requested.
  • Takes on special projects or assignments outside of regular duties willingly.
  • Supervisory Responsibilities

    Directly supervises in the Resident Services/Nursing Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hands, reach with hands and arms, and talk or hear.

    The employee is frequently required to stoop, kneel, crouch or crawl. The employee is occasionally required to sit, climb or balance, and taste or smell. The employee must occasionally lift and/or move up to 50 pounds.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to blood‑borne pathogens.

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