Patient Asst. Specialist

The Patient Assistance Specialist works as part of the Patient Care Team and assists with the overall office experience. The Patient Assistance Specialist is primarily responsible for providing excellent customer service in all patient contacts, and promoting team based care by collaborating and communicating patient needs with the care team.

• Communicates with patients in a courteous and professional manner in face-to-face encounters and via the telephone. Answers telephones, screens and routes incoming calls, takes messages and delivers information electronically.
• Promotes the Team-Based Care Model by participating in daily huddles and monthly care team meetings to communicate and collaborate on patient issues and needs.
• Checks in patients for acute clinic appointments or other visits. Verifies all demographic information and insurance. Notifies nursing staff and providers of arrival of patient through EMR.
• Facilitates verification of patients’ insurance through web and Anthem portals, copying insurance card and noting it under patient demographics on their information page; contacts the billing specialist if needed.
• Scans immunization records when patient is being seen at the Pediatric office as well as new patient’s prior medical records.
• Checks out patients and schedules any follow up appointments, also prints out the patients visit summary and has patients complete a patient survey.
• Prepares lab results and ‘unable to contact’ letters to be mailed to patients.
• If Medical Record transfer is needed, provides forms and helps patient complete the form once they provide identification.
• Collects money for co-payments, patient balances and applies monies to patient’s account and prints a receipt for the patient.
• Balances money collected from co-payments and patients’ bill balances, batches money with day sheet listing completed transactions for the day and puts it in the safe in the evening.
• Responsible for accurate accounting of the cash drawer and logging at determined times of the day (morning, evening).
• Assists patients with completion of the Reduced Fee application process, clearly understanding the process and following consistently.
• Physical attendance is an essential element of the job and necessary to perform the essential functions of the Patient Assistance Specialist position.
• Must be able to meet outlined compliance goals and stay up to date with computer based training.
• Ability to multi-task in a fast-paced environment.
• Must be proficient with documentation in patient charts via actions, telephone encounters, or in general/billing notes.
• Ability to communicate professionally and efficiently to employees, patients, and providers.
• Must be able to stay calm and follow outlined procedures in moments of patient related crisis.
• Performs other duties as assigned.

• Employee will abide by the Code of conduct as documented in the Corporate Compliance Manual.
• Must demonstrate a personal and professional commitment to Johnson Health Center and its mission.
• Treats all patients and staff with dignity and respect, mindful of the cultural differences of the diverse population we serve.
• Management may modify, add or remove any job functions as necessary, or as changing organizational needs require.

• Respect – We value and respect each patient, their family, ourselves, and each other. Every individual associated with Johnson Health Center will be treated with dignity and respect. We value and respect people’s differences, show empathy to our patients, their families and each other, and work collectively to build Johnson Health Center as a health center and an employer of choice.
• Integrity – We are committed to doing the right thing every time. Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical behavior. We are accountable for the decisions we make and the outcome of those decisions.
• Excellence – We will pursue excellence each and every day in activities that foster teamwork, quality improvement, patient care, innovation, and efficiencies. At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and…