Case Manager, Mental Health - Nelson

Case Manager, Mental Health – Nelson (Full Time)

Region Ten CSB

71 Tanbark Plaza, Lovingston, VA 22949

This is a FLSA non‑exempt position. The Case Manager has the responsibility for providing case management services to individuals of all ages with a primary diagnosis of serious mental illness, emotional disturbance, intellectual disability, and substance addiction. Responsibilities include assessing service needs; developing plans for access to services; acting as liaison with client, families, programs, and service providers; ongoing monitoring of client service needs;

advocating; and consulting/educating clients, families and community.

The Case Manager reports to the Program Manager II of Nelson County and is expected to function with initiative and independent judgment, based on application of standard practices and with guidance from the supervisor. In carrying out position duties, he/she performs in accordance with applicable professional ethics and established Region Ten policies.

• Enhancing community integration through increased opportunities for community access and involvement and creating opportunities to enhance community living skills to promote community adjustment.
• Making collateral contacts with the individual’s significant others with properly authorized releases to promote implementation of the individualized service plan (ISP) and community adjustment.
• Assessing needs and planning services to include developing a case management individualized service plan.
• Linking the individual to community supports that are likely to promote the personal habilitative/rehabilitative and life goals of the individual as developed in the ISP.
• Assisting the individual directly to locate, develop or obtain needed services, resources and appropriate public benefits.
• Assuring the coordination of services and service planning within a provider agency, with other providers and with other human service agencies and systems.
• Monitoring service delivery through contacts with individuals receiving services, service providers and periodic site and home visits to assess the quality of care and satisfaction of the individual.
• Providing follow up instruction, education and counseling to guide the individual and develop a supportive relationship that promotes the ISP.
• Advocating for individuals in response to their changing needs.
• Developing a crisis plan for an individual that includes the individual’s preferences regarding treatment in an emergency situation.
• Planning for transitions in individuals’ lives.
• Knowing and monitoring the individual’s health status, any medical conditions, medications and potential side effects, and assisting the individual in accessing primary care.
• Completing timely documentation as required, including DLA‑20 and authorization requests for services.
• Demonstrating a thorough understanding of DMAS, DBHDS and licensure regulations.
• Maintaining complete and current consumer records and other required reports, service reporting and documentation in compliance with agency, state and federal standards.
• Reading all agency communication (i.e., Connec Ten, Region Ten’s Newsletter, e‑mail, etc.).
• Acquiring and maintaining valid certification in First Aid and CPR to comply with state and federal requirements.
• Attending required supervision, training, and other meetings.
• Completing other duties as assigned by Program Manager II and Director III.

Education:

A bachelor’s degree or equivalent experience is preferred.

• A valid Virginia driver’s license and an acceptable driving record as required by the Department of Motor Vehicles. For business use of a personal car, a certificate of valid personal automobile insurance must be provided.
• Certification and knowledge of KSA skill areas.

• Community services and systems, including primary health care, support services, eligibility criteria, and intake processes.
• Serious mental illness, intellectual disability, and/or substance abuse and associated clinical and developmental issues.
• Treatment modalities and intervention techniques such as behavior management, independent…