Patient Financial Services; PFS Account Specialist; Accounts Receivable Clerk; Healthcare), Pa

Patient Financial Services (PFS) Account Specialist (Accounts Receivable Clerk, Patient Accounts Rep, Patient Billing Coordinator)

Join Augusta Health in the role of Patient Financial Services (PFS) Account Specialist and help improve patient financial operations in Virginia’s Shenandoah Valley.

At Augusta Health, your work matters — and so does you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service.

We believe in taking care of the people who care for our community. Augusta Health offers a comprehensive benefits package that supports your well‑being, career development, and work‑life balance.

• Comprehensive insurance package including medical, dental, & vision coverage
• Retirement savings plans and financial wellness support programs
• Generous paid time off & flexible scheduling
• Career development programs including clinical ladders, shared governance, & advancement opportunities
• Personalized onboarding with dedicated preceptors & ongoing educational support
• Tuition reimbursement & onsite childcare
• Free onsite parking, 24/7 security, Health Fitness Reimbursement Program, onsite credit union & pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at cafeteria, gift shop, pharmacy, and local entertainment venues

As a designated Accounts Receivables Specialist in Patient Financial Services, you will support hospital and/or medical group billing and collection activities to ensure prompt account resolution and cash flow optimization. You will also help achieve departmental goals and improve financial performance.

The incumbent will perform daily tasks in the receivables management system, including pre‑billing edits, disputed claim processing, and follow‑up on denied claims.

Responsibilities include:

• Identify and resolve invalid or missing claim data by communicating with physician offices, hospital departments, and payers.
• Generate aging reports and scrub unclean claims in a timely manner.
• Follow up on unresolved claims via electronic and verbal communication.
• Troubleshoot issues and provide regular feedback to management.
• Monitor denial trends and inform stakeholders.
• Maintain working knowledge of payer transaction sets and regulations.
• Respond promptly to payer and patient correspondence.
• Provide regular feedback on payer issues, provider office issues, and other payment delays.
• Identify trends and report new federal/state billing regulations.

• High School Diploma or GED
• Eligibility to work in the United States and meet Virginia state employment requirements

• Certification through AAHAM, AAPC, HFMA or other nationally recognized revenue cycle association (desired, can be obtained on the job)
• Medical or accounting experience
• Knowledge of third‑party and governmental billing/collection techniques
• Prior experience in a hospital, healthcare system, or related service‑oriented environment
• Familiarity with Augusta Health’s systems, workflows, or culture (a plus)

• Excellent computer and communication skills
• Adaptable to change
• Strong problem‑solving ability
• Strong time management
• Experience with Microsoft Office products
• Ability to proactively prioritize needs
• Articulate knowledge of organizational policies, procedures, and systems
• Work closely and professionally with all other staff
• Seek to model process improvement
• Identify and report potential issues at the time of discovery

Augusta Health is an independent, nonprofit, mission‑driven health system located in Fishersville, Virginia. We offer inpatient and outpatient services, including Augusta Medical Center—a 255‑bed facility—and Augusta Medical Group operating 40 practice locations and four urgent care centers.

Augusta Health recruits, hires, and promotes qualified candidates without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, or family medical or genetic information. We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Entry level

Full‑time

Health Care Provider

Hospitals and Health Care

Harrisonburg, VA – $41,500.00 – $43,575.00
Stuarts Draft, VA – $86,000.00 – $