Member Services Representative

Member Services Representative - Kiln Creek, Yorktown, Virginia

1st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Kiln Creek branch. Scheduled hours will be 40 hours per week between the hours of 8:00 a.m. to 5:30 p.m. Monday through Friday and rotating Saturdays (twice a month) from 8:00 a.m.

-12:30 p.m.

The Member Services Representative role is responsible for performing a broad variety of member service functions such as opening and closing accounts, opening or renewing certificate accounts, and assisting members with consumer loan requests. Support the performance goals set for the branch and credit union. Informs and advises members and potential members of credit union products and services and effectively refer members when products or services are handled in other areas or departments.

Ensures that members and colleagues are promptly and professionally served by maintaining the standards set for the branch. Provides assistance in various areas of branch/retail operations as needed.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance – no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance – no cost
• Short-term Disability Insurance – no cost
• Employee Assistance Program – no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre‑paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!

To be considered for this opportunity, please submit your fully completed application and resume through our website.

• Opens new accounts to include all checking, savings, certificates, trusts, business, and organizational accounts, confirming all proper documentation is used for account opening. Ensure that proper disclosures are provided in accordance with credit union policy. Accepts accountability, maintains accuracy, and ensures security of all negotiable items and privacy of our members. Completes all maintenance requests on member accounts in a timely manner.
• Provide information to current, new, or potential members concerning membership eligibility, types of accounts, loan products, services, and member benefits. Actively listens to members and effectively offers appropriate products and services. Enhances credit union performance by increasing referral volume. Consistently meet or exceed performance goals established for the MSR I position.
• Maintain a knowledge of and adhere to credit union policies and procedures, with particular attention to the Bank Secrecy Act and the Patriot Act.
• Responsible for building and retaining current and potential membership. This could include making sales, courtesy calls in effort to retain current membership and bring in new business.
• Perform other job-related duties as assigned to include Teller functions.
• Ensures that member service functions are professionally delivered in a timely manner and that the credit union's professional reputation is maintained.

• Member service functions are efficiently, effectively, and accurately performed in accordance with policies, procedures, and legal standards and security procedures.
• Demonstrate proficient knowledge of credit union products and services, to include all types of account offerings and consumer lending products.
• Develop knowledge of and consistently follow credit union product and services to include all types of account offerings and…