Venue Accessibility Coordinator

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Venue Nation is seeking an Accessibility Coordinator for Jiffy Lube Live in Bristow, VA. The Accessibility Coordinator plays a crucial role in ensuring that the venue is inclusive and accessible to all guests by maintaining live venue service standards. The coordinator reports to the General Manager and works alongside the Director of Fan Services & Accessibility and venue leaders to meet the needs of guests, creating an enjoyable, accessible experience for all.

• Collaborate with the General Manager and department heads (box office, security, guest service, venue experience manager) to design a service framework and plan for pre-show and day-of-show standards and processes, considering ADA and other accessibility guidelines.
• Coordinate with venue leadership to discuss budget, needs, and ongoing support, identifying opportunities to integrate accessibility considerations and remove event day hassles for both fans and employees.
• Regularly survey all areas of the venue (circulation spaces, seating, restrooms, entrances, and exits) to ensure accessibility for individuals with disabilities and compliance with National Accessibility and Inclusivity team standards.
• Facilitate large‑scale on‑site staff training, leading sections for venue crew members designed by the National Accessibility and Inclusivity team.
• Stay informed about relevant accessibility laws, regulations, and standards in the state to ensure the venue’s compliance with ADA and other applicable guidelines.

• Serve as the main point of contact for guests with disabilities, providing assistance and information regarding accessible services and facilities before and during events.
• Manage all incoming fan and venue employee accessibility‑related requests and communication, ensuring needs are met and guests and crew are informed of available services and policies.
• Collaborate with venue department heads as the subject matter expert and coordinate with venue staff to ensure seamless assistance for guests with disabilities.
• Complete post‑event reporting to identify trends and guide future improvements.

• Attend frequent meetings with the core venue team and other Accessibility Coordinators around the country, as well as one‑on‑ones with National Accessibility and Inclusivity leaders.
• Provide information in multiple formats (written, verbal, visual) to accommodate different communication needs.
• Work with venue management and the National Accessibility and Inclusivity team to address and solve any accessibility barriers.

• A natural interest in helping others and a heart for service, with a passion for delivering memorable fan experiences.
• Ability to maintain composure and organization in an often hectic and loud environment.
• Flexibility and a one‑team mentality, regardless of task.
• Understanding of ADA requirements and other accessibility standards, with experience or familiarity with various disabilities and their specific needs.
• Excellent communication skills, both written and verbal, and the ability to communicate effectively with individuals with diverse needs.
• Strong problem‑solving skills to address accessibility challenges and find effective solutions.
• Empathy and a people‑first approach.
• Position requires constant physical activity such as walking, climbing stairs, lifting, and carrying equipment; preferably able to lift 30 lbs. using proper lifting techniques, but not required.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.