Cash​/Player Services Rep

Title:

Cash/Player Services Rep

Requisition #: 3300

Location:

Dumfries, VA, US, 22026

Property:
The Rose Gaming Resort

Performs all transactions presented at Player Services. Serves as guest contact and key data entry clerk for Players Card database information. Provides retail services in the gift shop.

Responsibilities include:

• Provides next‑level guest service to internal and external guests. Demonstrates Add Life culture in all interactions with guests and co‑workers.
• Responsible for fostering an environment of support and motivation for Team Members.
• Maintains confidentiality of all privileged information in accordance with established procedures and company policy.
• Performs verifications on loose and bundled money, coin transactions and check cashing.
• Processes jackpots, cashes checks, redeems valid gaming vouchers received from patrons for an equivalent amount of cash and redeems chips for cash.
• Safeguards company assets and adheres to all player services policies and procedures, including Internal Control Policies and Procedures, state regulations, Bank Securities Act, Title 31 Rules and Regulations, and the company’s Responsible Gaming Plan.
• Maintains and is held accountable for all funds entrusted on an assigned shift.
• Balances all money transactions and paperwork.
• Handles guest financial transactions.
• Monitors for fraud, forged/counterfeit currency and/or vouchers or chips.
• Balances all funds under his/her responsibility and prepares reconciliation reports accordingly.
• Ensures, always, that the cash inventory is well secured.
• Identifies and gathers information on valuable guests through observation, analysis, personal contact, and service.
• Executes guest loyalty, relationships, and direct marketing programs. Provides services to respond to guest requirements.
• Accurately and efficiently performs data entry tasks associated with Players Club memberships.
• Records and reports database information to management; may assist in updating database files.
• Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns and community events.
• Displays superior people skills and projects a mature presence and confidence.
• Conducts informal surveys and queries.
• Becomes an expert of the player tracking system software.
• Follows all standard operating procedures and cash handling procedures.
• Maintains inventory and orderly/ neat presentation of retail merchandise.
• Performs duties related to stocking of inventory.
• Issues free play, up to authorized limit, and food coupons to guests.
• Resolves problems within the position’s scope of authority and recommends courses of action for those beyond its scope to the supervisor.
• Keeps position supervisor informed of relevant activities.
• Other duties as assigned.

In addition to the other duties described herein, each Team Member has the following responsibilities related to compliance with laws and regulations.

• Attend required training sessions offered by the Company.
• Obtain and retain required license(s).
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the Team Member’s department.
• Have knowledge of the Property’s programs to address problem gaming.
• Report any acts of wrongdoing of which the Team Member may have knowledge.

High school diploma or GED. Banking and guest service experience preferred. Proficiency with menu‑driven programs required;
Word and Excel preferred. Must be able to formulate and communicate ideas.

Virginia Racing Commission License

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls;

reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25 lbs. The noise level in the work environment is usually moderate to loud. The employee is required to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.