Operations Supervisor - Jiffy Lube

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.

We're looking for a qualified candidate to assist our Operations Manager in the day-to-day work around the venue and supervise the Operations Crew.

What This Role Will Do

• Works directly with the Ops Manager to perform day of show duties
• Create work plan for operations crew and ensure tasks are performed in a safe and timely manner
• Assist with management of venue maintenance plan, including groundskeeping.
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Inform guests of venue amenities & make recommendations
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Communicate to Operations Manager any issues that guests or team members may have
• Work with the other Department Supervisors to resolve any and all guest issues- consults or involves management if the situation escalates
• Required to work Special Events that are scheduled throughout the venue

Required

What This Person Will Bring

• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations
• Skills in guest relations/staff relations
  - Assessing and anticipating special needs of guests
• Prioritization of duties and effective communication skills
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Read guests in order to anticipate their needs
• Turn potentially negative situations into positive ones
• Communicate well with team members and managers and foster an atmosphere of unity and camaraderie

Preferred

• Experience in a live music environment
• College diploma in related field

Physical Demands/Working Environment

• Working environment is fast-paced, often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 40 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.