Field Service Technician II - South Hill, VA

Field Service Technician II - South Hill, VA

3 days ago Be among the first 25 applicants

Powering Innovation, Delivering Excellence:
Leading the Future of Critical Power Solutions! MEPPI’s Service Center Division (SCD) is seeking a dynamic Field Service Technician II to perform comprehensive service support activities for our single and three-phase Uninterruptible Power Supplies (UPS) and associated peripherals. This role involves troubleshooting, repair, and scheduled technical service to ensure our customers receive reliable, world-class support.

• Deliver On-Site Support:
  Perform start-up services, preventative and remedial maintenance, field modifications, and testing of power quality products directly at customer sites.
• Be the Go-To Expert:
  Provide technical support to internal and external customers, including third-party service organizations and end users, ensuring issues are resolved quickly and effectively.
• Diagnose and Document:
  Inspect, test, and document failed products, components, and systems prior to their return to the factory, detailing defects and operational status.
• Stay Ready for Emergencies:
  Schedule and provide on-call emergency technical support and field service, ensuring customer operations are always protected.
• Collaborate and Innovate:
  Work with other MEPPI departments to identify product solutions and improve performance and protection for our customers.
• Master the Details:
  Identify, evaluate, and repair routine product failures; elevate non-routine issues as needed.
• Advocate for Upgrades:
  Recommend service product offerings, such as battery upgrades, based on customer needs and long-term maintenance goals.
• Troubleshoot with Precision:
  Resolve malfunctions to a board level in UPS systems with minimal guidance.
• Create Clear Records:
  Maintain detailed service records and provide comprehensive documentation on repairs and inspections of UPS and energy storage equipment.
• Mentor Future Talent:
  Guide less experienced technicians on troubleshooting and system failures.
• Stay Professional:
  Submit accurate expense reports in a timely manner, adhering to company policies.

• Education:
  
  Associate degree in Electrical, Electronics, or a related technical field, with 4 years of experience in troubleshooting and repairing technical, electrical, or electronic products—or equivalent education and experience.
• Technical Expertise:
  Intermediate knowledge of UPS products, services, and peripherals, with advanced proficiency in mechanical and electronic test equipment.
• Analytical
  
  Skills:
  
  Advanced problem-solving and analytical abilities, with the capability to diagnose complex issues.
• Certifications:
  
  OSHA-10 Construction and NFPA-70E certification.
• Communication:
  Advanced interpersonal and presentation skills to effectively communicate with customers, employees, and suppliers.
• Technical Knowledge:
  Basic understanding of communication and networking protocols, and the ability to read and interpret detailed equipment schematics and facility one-line drawings.
• Technology Proficiency:
  Advanced computer skills, especially with Microsoft Office products and MRP/ERP business systems.
• Must hold a valid driver’s license and be able to rent vehicles as needed.

• Comprehensive Health Coverage: MEPPI pays 90% of the cost for medical, dental, and vision plans.
• Retirement Plans: 401(k) plan with MEPPI matching up to 4% of your contributions.
• Generous Paid Time Off:
  Earn vacation after 90 days, plus 12 paid holidays per year.
• Career Development:
  Training programs and educational assistance to advance your career.
• Exclusive Employee Discounts:
  Profit sharing and special discounts on MEPPI products and services.

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting‑edge solutions for power systems and rail transportation.

Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets.

MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Engineering and Information Technology
• Industry: Appliances, Electrical, and Electronics Manufacturing
• Location:
  
  South Hill, VA