Customer Service Specialist - Cash Operations

Location: Richmond

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

* Virginia Retirement System (VRS)

* Language Incentive

* Referral Bonus

* Tuition Assistance Program

Description

The Department of Finance is seeking a qualified candidate for Customer Service Specialist. This position provides front-line customer service, citizen assistance, and revenue processing related to City services and functions. The incumbent delivers advanced-level customer service by handling both basic and escalated inquiries across phone, email, and in-person channels; researching and adjusting account information; and resolving customer complaints and payment queries.

As assigned, the role serves as a lead worker, provides backup support to Customer Service Supervisors, assists with training other employees, and acts as a floater to cover all locations during peak times or staffing needs. Responsibilities include entering data into assigned systems, researching and correcting account errors, creating bills, processing account adjustments and refunds, reconciling funds received, operating cash registers and remittance processors, and performing basic clerical duties while ensuring proper document management.